Desktop support Job Keosauqua Iowa USA,IT/Tech

Location: Keosauqua

Job #: 6103
Pay Rate:
Not Specified
Job type: contractor

Location:

Keosauqua, IA

Job Responsibilities:

Good in Data Analysis & Reporting using MS Office and ITSM tools

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Create rollout plans for changes requests

Coordinate implementation process

Keep track of requests and ensure they are implemented as planned

Participate in incident handling concerning desktop changes.

Participate in projects concerning larger desktop changes, for example, rollout of new antivirus.

Technical Requirements:

Phone support experience necessary.

Technical Service desk or technical call center experience is necessary.

Disciplined, systematic problem-solving skills required.

Windows Operating systems:
Clients:
Windows XP, Windows 10;
Servers:
Windows 2008/2012/2016

Knowledge of Active Directory

ITSM ticketing tools such as Service Now, Remedy, Client Service Center

Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, Web Ex, Live Meeting, and Windows Native tools

MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

VPN and remote dial-in users

Support for laptops, desktops, and printers of all models

PDA and Blackberry support

Knowledge of Adobe Acrobat and other common desktop applications like Win Zip

Soft Skills:

Excellent communication and conversation skills (Verbal and Written)

Good working knowledge of MS OFFICE (Including MS Project and Visio)

Great customer handling skills

Able to handle unforeseen situations

High level of acceptance

Can drive HCL's value and its methodology

Other Skills /

Experience:

Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.

Personal dedication to providing high quality, superior service at all times.

Ability to finish what is started is a must.

Ability to integrate as a cross-functional, team player in a fast-paced environment.

Ability to learn new information quickly and the willingness to do so at all times.

Ability to work flexible hours to cover for other Service desk staff and to be on call via pager during the week.

Years of

Experience:

Relevant: 7+ years of Service desk/deskside, customer service, and support experience with problem-solving involving hardware.

Certification Requirements:

Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification

ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.

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