Desktop Support Specialist

* IT Support Technician II
* * Overview* The IT Support Technician II plays a key role in delivering exceptional customer service and technical support to team members and enterprise projects. This position operates in a fastpaced, highenergy environment where each day brings new opportunities to make a meaningful impact. The ideal candidate is detail oriented, proactive, and comfortable supporting a wide range of technologies across both office and production environments.

* Key Responsibilities
* * Conduct Level 1 and Level 2 technical analysis to diagnose and resolve issues across a diverse enduser base, ensuring timely and effective problem resolution.

* Manage incidents through the enterprise helpdesk system, ensuring accurate logging, tracking, and resolution of service requests.

* Provide responsive support to users via email, phone, and inperson interactions while maintaining a high standard of customer service.

* Build, configure, and validate standard system images for PCs, laptops, handheld devices, and associated peripherals.

* Install, configure, and troubleshoot hardware and software across user devices to ensure optimal performance and reliability.

* Maintain detailed documentation of assigned tasks within the enterprise ticketing system, adhering to established SLAs and escalating issues when necessary.

* Support Windows operating systems, Microsoft 365 applications, and print management systems.

* Facilitate IT onboarding for new team members, ensuring proper provisioning of all required systems and access.

* Provide technical support for IT devices that enable plant operations and manufacturing technologies.

* Participate in an oncall rotation to provide after hours and weekend support as needed.

* Collaborate with Infrastructure Engineering teams to support hardware and software deployments and implementations.

* Perform additional duties and responsibilities as required.

* Work Environment & Safety Requirements
* This role requires periodic presence on the production floor of a
* USDAregulated facility*. All personnel must comply with safety standards, including:

* No jewelry or piercings

* No sleeveless garments or clothing with holes

* No opentoe shoes

* No nail polish or artificial nails

* Qualifications
* * Required Education
* * High school diploma or equivalent

* Required Experience
* * 2+ years of handson experience in desktop support across diverse environments

* 2+ years of experience supporting Windows based endpoints (laptops and desktops)

* 1+ year of experience working with Linux operating systems

* Strong customer service orientation and commitment to user satisfaction

* Demonstrated ability to troubleshoot and resolve complex technical issues efficiently

* Ability to collaborate effectively with cross functional teams

* Ability to translate technical concepts into clear, understandable language for nontechnical users

* Proficiency interpreting and applying information from technical manuals and procedural documentation

* Excellent interpersonal, verbal, and written communication skills

* Selfdriven, detail oriented, and proactive in problem solving

* Uptodate knowledge of current industry trends and emerging technologies

* Valid driver's license and ability to meet insurability requirements

* Willingness to travel to additional plant locations as needed

* Preferred Education
* * 2year technical degree in computer science or a related field

* Required Skills, Knowledge, and Abilities
* * Exceptional verbal and written communication skills, with the ability to collaborate at all levels

* Strong problem solving skills and demonstrated leadership capabilities

* Ability to present technical information clearly and motivate team members

* Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

* Strong internet navigation and general computer skills

* Job Type & Location
* This is a Contract to Hire position based out of Underwood, IA.

* Pay and Benefits
* The pay range for this position is $26.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Underwood,IA.

* Final date to receive applications
* This position is anticipated to close on Jan 23, 2026.
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