Computer Support Associate

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from Service Now queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• Documents/records: typical examples:
  
  --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations Typicalexamples:
  
  --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
• Travel between two locations to provide onsite IT support. Will need their own vehicle and a valid driver license for this.

$24.67 - $24.67/hr

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from Service Now queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• Documents/records: typical examples:
  
  --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations Typicalexamples:
  
  --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
• Travel between two locations to provide onsite IT support. Will need their own vehicle and a valid driver license for this.

• Knowledge of computing and networking concepts and fundamentals
  - Windows operating systems.
• Customer Service skills
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered
• Familiarity with AI tools such as Microsoft Copilot, ChatGPT, or similar technologies preferred.
• Exposure to scripting, automation, or programming concepts (Power Shell, VB/VBA, Python, etc.) preferred.

The typical base pay for this role across the U.S. is:$24.67 - $24.67/hr
.Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts,…