It Support Tech

Position: IT SUPPORT TECH I
Location: Dyersville

Summary The individual in this position reports to the I.T. Technical Support Supervisor, and is responsible for company-wide IT support; computers, printers, systems, software applications, general network support, and special projects. This is an entry-level IT support position.

Essential Duties and Responsibilities Monitor, review and respond to Level I Technical Support Update and maintain computer systems

Support policies and procedures related to network hardware and software

Computer imaging and decommissioning

Accurately track computer security cameras

Troubleshooting VoIP phone system

Printer maintenance and trouble shooting

Working with vendor software support

Network cabling installation and termination

New Hire IT Orientation and training

Escalate higher level IT tickets to appropriate personnel

Individual projects and research assigned by management

After hour support coverage

Additional duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exceptional keyboarding and phone skills

Above average computer literacy

Demonstrate willingness, desire and ability to learn new skills

Strong written and verbal communication skills

Ability to interact will with different departments and a wide variety of personality types

Professional and competent approach to work environment

Well-developed organizational and multitasking skills

Ability to quickly adapt to change

Ability to manage time effectively and work independently

Education and/or Experience Associate’s degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience

Familiarity with IT ticketing system or Help Desk Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills.

Computer Skills Ability to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications. General knowledge of computer troubleshooting and hardware installation.

Other Qualifications Must be safety conscious and follow all safety guidelines.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, and sit. They may also be required to do light lifting, carrying, pushing, pulling, kneeling, squatting, and climbing ladders.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low and mostly working in an office environment but may need to work in the warehouse, manufacturing areas as needed to perform job responsibilities.