Network Operations Center Technician Job La Porte City Iowa USA,IT/Tech

Network Operations Center Technician

Location:

La Porte City

Pay: $20-$25 per hour, based on experience

Schedule:

Full-Time, Day Shift

What We're Looking For

Provides first-level technical and customer support for telecommunications and network services. Responds to service orders and trouble tickets, troubleshoots connectivity and equipment issues, monitors network alarms, coordinates repairs, schedules and dispatches field technicians, and maintains accurate service records. The position requires strong technical, communication, organizational, and customer-service skills, with the ability to manage multiple priorities and respond effectively to urgent situations.

Key Responsibilities

Provide technical support to customers and field technicians by phone, email, and chat.

Troubleshoot network connectivity, configuration, equipment, and service issues.

Provision and install services and assist with network-related issues.

Monitor network alarms and resolve or elevate problems according to established procedures.

Schedule and dispatch field technicians and coordinate customer repairs.

Communicate professionally with customers, provide status updates, and follow up on issues.

Document customer interactions, technical issues, troubleshooting, and resolutions.

Assess customer needs and explain appropriate products and services.

Maintain current knowledge of relevant technologies, tools, and procedures.

Perform other duties as assigned.

Qualifications

High school diploma or equivalent; technical certification or related associate degree preferred.

Two or more years of technical support experience, preferably in telecommunications, broadband, or internet services.

Working knowledge of internet technologies, networking, cabling, digital technology, routers, switches, and troubleshooting.

Familiarity with diagnostic tools, Microsoft Office, and technical support systems.

Strong verbal and written communication skills, including the ability to explain technical information to non-technical customers.

Strong analytical, problem-solving, organizational, and time-management skills.

Ability to prioritize multiple issues, work under pressure, maintain confidentiality, and respond to emergency maintenance situations.

Demonstrated commitment to professional and effective customer service.

Ability to work independently and collaboratively.

Valid driver's license.

Physical Requirements

Ability to distinguish colors and communicate effectively with customers and coworkers.

Ability to stand and walk at job sites and work in tight or awkward spaces.

Ability to operate test equipment and hand/power tools.

Ability to frequently handle equipment weighing up to 30 pounds and periodically maneuver equipment weighing approximately 50-100 pounds.

Working Conditions

Primarily an office-based position with occasional exposure to customer locations and outdoor installation or repair environments.

This description summarizes the general duties and requirements of the position and is not intended to be exhaustive or contractual. Duties and requirements may change at management's discretion.

Sedona Staffing Services is an Equal Opportunity Employer.