Air Import Coordinator​/Jamaica, NY

• Work Experience 3-4 years of direct air import freight forwarding experience (required)
• City Jamaica
• State/Province New York
• Country United States
• Number of Positions 1

Air Import Coordinator

Location: Jamaica, NY 11413

Salary: $45,000–$55,000/year (based on experience)
Job Type: Full-Time, On-site (not hybrid), Non-Exempt
Department: Air Import Operations About the Role We're partnering with our client, a global logistics and freight forwarding company, to find an experienced Air Import Coordinator for their Air Import Operations team. This role manages international air import shipments from pre-alert through final delivery, working directly with overseas offices, airlines, CFS facilities, and customers to keep shipments moving smoothly andon time.
This is a great opportunity for someone who wants to take ownership of their shipments fromstart to finish, with room to grow within the company. Our client offers a strong, comprehensive benefits package.
What You'll Do
Air Import Operations

• Manage air import shipments from receipt of pre-alert through final delivery
• Review MAWB, HAWB, commercial invoices, packing lists, arrival notices, and other shipping documentation for accuracy
• Verify flight details, routing, arrival dates, piece counts, weights, and consignee information
• Track shipments from origin through arrival and availability
• Monitor airline and CFS availability and coordinate freight recovery, transfer, and delivery
• Prepare arrival notices and process freight releases
• Coordinate with truckers for pickup and final delivery
• Monitor shipments through proof of delivery and close files promptly

• Provide complete documentation to the Customs Brokerage team for entry preparation
• Monitor customs clearance status and communicate any holds or documentation issues
• Coordinate with Brokerage on CBP, FDA, USDA, or other government agency holdswhen applicable
• Escalate discrepancies involving manifests, documentation, or shipment details

• Serve as the primary operational contact for assigned air import accounts
• Provide proactive shipment updates, communicating delays, holds, and delivery issues promptly
• Respond to customer emails and requests professionally and within service standards
• Understand and follow individual customer SOPs

• Communicate with overseas offices and agents regarding bookings, pre-alerts,documentation, and routing
• Follow up on missing or incorrect documentation before cargo arrival
• Identify and escalation of recurring origin issues

• Coordinate with airlines and CFS facilities on cargo availability, charges, and release status
• Coordinate pickup appointments and trucking arrangements
• Monitor free time to help minimize unnecessary storage costs
• Obtain PODs and investigate delivery discrepancies as needed

• Review operational charges for accuracy before file closing
• Enter applicable airline, CFS, trucking, and agent charges
• Maintain complete shipment files per company record-retention requirements
• Close files promptly once requirements are met

• 3-4 years of direct air import freight forwarding experience (required)
• Strong working knowledge of international air freight import procedures
• Experience handling MAWB and HAWB documentation
• Familiarity with airline and CFS operations
• Working understanding of U.S. Customs clearance procedures
• Experience coordinating truckers and final delivery
• Ability to manage multiple shipments and priorities at once
• Strong written and verbal communication skills
• Strong attention to detail and documentation accuracy
• Proficiency with freight-forwarding systems, Microsoft Outlook, Excel, and related business applications

• Competitive salary: $45,000–$55,000/year, based on experience
• Excellent benefits package
• Room for growth within the company
• Collaborative, hands-on team environment

This is an on-site, non-exempt position