Deposit Team Supervisor

The Deposit Supervisor will lead teams across our Deposit branch teams of Customer Service and New Accounts Representatives. In this role, you will streamline operations efficiency, drive service excellence, and manage the entire customer lifecycle from initial onboarding to ongoing retention. You will help deliver strategy, manage performance metrics, and ensure a seamless, excellent experience for every customer. Well versed in all bank deposit procedures and bank products and services to enable effective solutions to bank customers and direct report solutions.

Requirements

• Lead, mentor, train, and conduct performance evaluations for both CSR’s and New Account staff, fostering a collaborative and high-performing work environment.
• Work with others to schedule assigned branch Deposit personnel to ensure efficiency, coverage and compliance.
• Create and maintain a positive work environment focused on customer engagement and customer satisfaction.
• Coordinate and monitor all aspects of deposit staff, ensuring the daily activities of the representatives are performed in a timely, accurate and courteous manner.
• Activate new work procedures and systems to accomplish planning and bank development objectives and more efficient services as developed by the Deposit Services Manager.
• Work with L&D Officer to develop deposit personnel under direct supervision for growth and opportunities with a focus on teamwork and collaboration with a thorough knowledge of ISB’s products and services.
• Provide leadership and supervision to Deposit personnel under direct supervision to ensure satisfactory performance, adequate training, promotional and development opportunities and fair compensation in accordance with Bank policies. Possess a strong working knowledge of consumer banking regulations for deposit products and processing and ensure compliance will all applicable Federal, State and regulatory laws and policies, and internal operating policies, procedures and audit standards
• Work harmoniously with both Regional Presidents, Branch Managers, and Deposit Services Manager to ensure Deposit staff is fulfilling community service, in-branch activities, and customer service expectations.
• Maintain expert knowledge on all deposit related programs such as BPM, Precision systems, Integrated Teller, Cash Recyclers, Kasasa program, as it relates to deposit activity.
• Works with appropriate personnel on maintaining and development of user rights for all deposit personnel under direct supervision.
• Investigate teller and GL offages and track new account maintenance and assist with resolution if needed.

Special Note
:
This position is unique, engaging in the Iowa State Bank behaviors and requires frequent traveling between the designated offices assigned to you by your supervisor. You’ll be working with all personalities, acknowledging and building relationships; coaching deposit staff in providing exceptional customer service.