Sr.) Membership Specialist ; II

The Membership Process Specialist I (II) will work with key impacted PJM areas to help resolve new and ongoing issues for applicants/PJM Members. This role will also be responsible for interfacing with members and impacted PJM departments while also providing support in implementing membership-related processes and services, and assisting in resolving new and ongoing issues for PJM Members.

• Support member processes by acting as the liaison between applicants/members and key impacted PJM areas
• Support processes which allow our members, stakeholders, and state agencies the ability to easily access information and find answers to their inquiries
• Maintain knowledge of the business environment, objectives and requirements relative to PJM’s processes and tools and use that knowledge to develop communications for internal and external stakeholders
• Support processes to ensure timely and accurate performance of all aspects of membership-related processes
• Maintain a working knowledge of current issues relating to department processes
• Develop and maintain training materials and guides on department processes and initiatives
• Build and develop strong relationships with business customers by providing superior customer service as demonstrated by owning, communicating, and resolving issues and problems, and being responsive to needs, requirements, and deadlines
• Think critically, to recognize/anticipate a problem (technical, operational, process, organization), and to identify and implement best solutions in a timely manner
• Support processes and strategies to ensure that PJM membership information is accurate and meets the needs of the department and PJM organization

Required:

• BS, Business Administration or equivalent work experience
• At least 2 years of experience
• Ability to produce high-quality work products with attention to detail
• Ability to visualize and solve complex problems
• Experience in external customer interface
• Ability to understand business needs, while establishing and maintaining a high level of customer trust and confidence
• Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
• Experience using effective verbal and written communication skills

Preferred:

• Ability to develop strong relationships with multiple departments and divisions
• Ability to use Salesforce – service console

PJM employees work collaboratively to maintain the reliability of North America’s largest centrally dispatched electric grid and to operate one of the world’s largest competitive wholesale electricity markets. We seek talented candidates who thrive in a diverse, challenging and creative environment where they have opportunities to grow, learn new skills and build a career. Learn more about PJM by visiting the Learning Center.

Discover your potential at PJM Interconnection! We are proud of our company’s history, culture and community. As the nation’s largest grid operator, the work we do every day requires every one of us. We recognize and appreciate the different abilities, backgrounds, perspectives, experiences, cultures and needs of each individual. If you're seeking a dynamic and supportive workplace that values innovation and creativity, we invite you to explore opportunities with our team.

• Medical, vision and dental insurance
• 401(k) plan with 100% employer match up to 5% of salary
• Non-elective 401(k) employer contribution
• Vacation and paid holidays
• Tuition reimbursement
• Life insurance
• Accidental death and dismemberment insurance
• Short-term and long-term disability coverage
• Business travel and accident insurance
• Child day care referral program
• Employee assistance program
• Adoption benefits recognized by the Dave Thomas Foundation for Adoption, which has named PJM one of the best adoption-friendly energy and utility companies in America.