Account Representative

Account Representative

Location:

Keosauqua, IA, US, 52565

Work Arrangement:
Onsite

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services. DFR is part of the Dover Corporation®, a diversified global manufacturer with annual revenues in excess of $7 billion. Our focus is on innovating glass doors and intelligent merchandising technologies under brands such as Hill Phoenix and Anthony, driven by customer‑centric innovation and a commitment to quality.

We are looking for a self‑motivated and detail‑oriented individual to support our customers, sales teams, and internal teams to initiate front‑end processes. This professional will take in all customer requirements and translate that information to organizational demand while delivering exceptional service throughout the customer journey. This role will also interface with the technical aspects of commercial refrigeration specifications.

• Prepare customer bid packages
• Determine customer product needs such as suggesting upselling options, better margins, cost of products, product type, etc.
• Configure complex products within internal software to provide quotations to external customers, regional sales manager, and dealers
• Manage orders throughout the full sales cycle from quotes to equipment installation
• Responsible for price quotations and/or orders
• Reconcile pricing discrepancies to confirm purchase order
• Liaise with internal Engineering, Product Management, Technical Support, Planning, TAG, and Production to determine technical feasibility of new products and configuration options
• Partner with finance, shipping, and production to clear credit issues and maintain communication with external customers, regional sales manager, and dealers
• Act as internal point contact for account(s) incoming and outgoing conduit
• Collaborate with all internal departments, answering questions regarding orders, customer specifications, and opportunities for assigned account(s)
• Provide order status updates to external customers, regional sales managers, and dealers
• Participate in customer visits to contribute to presentations, process clarification, etc.
• Create and maintain general work instructions and customer specification documents for accounts
• Other duties as assigned

• Bachelor’s Degree in a business‑related field or in lieu of education, 5 years’ experience in account management or inside sales

• Customer focus – ability to keep the needs of customer front of mind with every initiative
• 2 years’ experience in an OEM manufacturing environment
• Understanding of Microsoft Office programs (Outlook and Excel)
• Basic HVAC/R knowledge
• Superior organization

The backbone behind our outstanding businesses is a team of dedicated employees who protect and enhance our reputation for quality. These values guide our decisions and performance:

• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Attention Applicants:
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact  for assistance with an accommodation.

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