Electronics Repair Technician III

Location: Marquisville

Job Summary:

The Ag Express Electronics Service Department in Des Moines, Iowa is seeking an Electronics Repair Technician III. This role is primarily responsible for performing complex repairs on a wide range of electronic and electro-mechanical equipment, ensuring optimal functionality and performance. Leveraging technical expertise and diagnostic skills, this position is integral to ensuring customer satisfaction by identifying electronic defects and implementing effective solutions promptly to reduce equipment downtime.

Additionally, this technician will engage in meticulous documentation, effective customer communication, and a commitment to continuous improvement in repair processes. Electronic expertise plays a key role in mentoring and training technicians within our team, ensuring equipment reliability, and improving overall customer satisfaction.

This position is located at our Des Moines, Iowa location.

Key Responsibilities:

Repair and Maintenance:

Repair electronics and electro-mechanical equipment such as servos, flow meters, grain analysis equipment, implement monitoring and control equipment, and vehicle instrumentation.

Replace defective components, wiring and adjust mechanical parts using hand tools and a soldering iron.

Perform routine preventive maintenance to ensure the long-term functionality of equipment.

Disassemble and reassemble electronic devices to locate and repair defects.

Assist in identifying and evaluating new equipment repair opportunities.

Diagnostics and Testing:

Evaluate faulty electronic units and systems to diagnose causes of malfunction.

Test the functional operation of electronic components using oscilloscopes, signal generators, amp meters, and voltmeters.

Use diagnostic software and tools to identify and troubleshoot issues efficiently.

Align, calibrate, and adjust equipment according to specifications and quality standards.

Interpret schematics to understand the equipment and the repairs required.

Demonstrate problem-solving skills by effectively identifying issues and implementing practical solutions to overcome challenges in a timely manner.

Documentation:

Maintain detailed records of all repairs, calibrations, and tests performed utilizing computer systems to ensure accurate and up-to-date documentation.

Track and report on the status of repair jobs and parts used.

Ensure compliance with industry and company standards in all record-keeping practices.

Assist in the review and approval of Service and Repair Work Instructions and Failure Description Reports (FDRs).Manage vendor relationships and oversee the processing of incoming RMAs (Return Material Authorizations).Customer Support:

Collaborate with customers to provide support for the equipment they need serviced to ensure customer satisfaction.

Communicate effectively with customers to understand their needs, manage inquiries, and provide timely solutions.

Continuous Improvement:

Participate in ongoing training and development programs to enhance technical skills.

Suggest and implement improvements in repair processes and techniques to increase efficiency and effectiveness.

Identify new repair and service opportunities, as well as potential parts suppliers.

Facilitate the training and mentorship of Electronics Repair Technicians by initiating and coordinating training opportunities, as guided by the Service Manager.

Perform other duties as assigned.

Required Skills and Qualifications:

Technical

Skills:

Experience using diagnostic tools such as oscilloscopes, signal generators, ammeters, and voltmeters is desired.

Familiarity with using hand tools and soldering irons for component replacement and adjustments.

Ability to perform basic calculations related to measurements.

Proven ability to troubleshoot and repair various products, as assigned by the Service Manager.

Collaboration and Continuous Improvement:

Proven communication skills, both verbal and written, necessary for effective collaboration with coworkers and managers.

Ability to work independently and as part of a team and problem-solve in a fast-paced, dynamic environment.

Proven leadership abilities to support the Service Manager in overseeing and executing various projects.

Must demonstrate a willingness and ability to continuously learn and develop new skills.

Accuracy and Documentation:

Excellent attention to detail to ensure accuracy and efficiency of repairs.

Strong record-keeping and data entry skills, necessary for accurate documentation of repair jobs and inventory management.

Ability to…