LTSS Service Coordinator-Western Iowa

LTSS Service Coordinator – Western Iowa

Care Bridge invites applicants for the LTSS Service Coordinator position located in Western Iowa. The role is field‑based, requiring face‑to‑face client interactions and occasional office attendance for meetings and training.

• Polk
• Ida
• Cherokee
• Pottawattamie
• Story
• Adair
• Woodbury
• Webster
• Emett
• Winnebago
• Harrison
• Shelby
• Caroll
• Crawford
• O'Brien
• Plymouth
• Marion
• Adams
• Taylor
• Mills
• Washington

The LTSS Service Coordinator operates primarily in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training. Candidates must reside within a reasonable commuting distance from the posting location unless an accommodation is granted as required by law.

• Conduct face‑to‑face program assessments using pre‑defined tools and motivational interviewing techniques for waiver and behavioral/physical health needs.
• Identify members with potential clinical health care needs and coordinate case management with interdisciplinary teams.
• Manage non‑clinical needs for members with chronic illnesses, comorbidities, or disabilities to ensure cost‑effective utilization of long‑term services and supports.
• Document short and long‑term service and support goals in collaboration with the member’s chosen care team.
• Identify members who would benefit from alternative levels of service or other waiver programs.
• Serve as mentor or subject‑matter expert for new staff and assist in formal training and process improvement initiatives.
• Submit utilization/authorization requests with supporting documentation aligned with the care plan.
• Report critical incidents to internal and external parties, including Adult Protective Services and Law Enforcement.
• Assist with member grievances, appeals, fair hearings, and state audits.
• Travel to work sites and other locations as necessary.

• Bachelor’s degree and a minimum of 2 years of experience with a social work agency, or an equivalent combination of education and experience.

• BA/BS degree in a health‑care related field.

Elevance Health is a Fortune 25 health company dedicated to improving lives and communities. Elevance Health is an equal‑employment‑opportunity employer. For details on benefits, workplace strategy, and compensation, visit the company website.