LTSS Service Coordinator - Eastern Iowa

LTSS Service Coordinator

Location:

Candidate would need to meet face to face with patients in and around the following counties. Candidate will be assigned a territory based on their location.

• Wapello
• Tama
• Marshall
• Franklin
• Hardin
• Jasper
• Marion
• Lucas
• Wayne
• Fayette
• Black Hawk
• Buchanan
• Delaware
• Jackson
• Dubuque
• Johnson
• Louisa
• Muscatine
• Monroe
• Des Moines
• Jefferson
• Howard
• Benton
• Scott

Field:
This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training. Candidates not within a reasonable commuting distance will not be considered for employment unless an accommodation is granted.

• Perform face‑to‑face program assessments, using predetermined tools and questions, applying motivational interviewing techniques to evaluate, coordinate and manage an individual's waiver and other needs.
• Use tools and identification processes to surface members with potential clinical health care needs, coordinating their care with the interdisciplinary team.
• Manage non‑clinical needs of members with chronic illnesses or disabilities to ensure efficient use of services.
• Document member’s short and long‑term service and support goals in collaboration with the member’s chosen care team.
• Identify members who could benefit from alternative service levels or other waiver programs.
• Serve as mentor, subject‑matter expert, or preceptor for new staff, and participate in process‑improvement initiatives.
• Submit utilization/authorization requests with supporting documentation.
• Report critical incidents to appropriate internal and external parties (state and county agencies).
• Assist in and participate in appeals, grievances, audits, and other member Hearings.
• Travel to worksite and other locations as necessary.

• BA/BS degree and a minimum of 2 years of experience working with a social work agency, or an equivalent combination of education and experience.
• Specific education, years, and type of experience may be required based on state law and contract requirements.

• BA/BS degree in a health‑care related field.

Elevance Health is a health company dedicated to improving lives and communities. The organization is an Equal Employment Opportunity employer and all qualified applicants will be considered without regard to protected characteristics. For those who need accommodations, please contact elevancehealthj

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws. Employers will follow all federal, state, and local laws.