Dispatcher, Transportation

Overview

Dispatcher role at Forward Air Corporation. Pay Rate: $21.60 per hour.

Schedule:

Mon - Fri 8am - 4:30pm. The Dispatcher is responsible for the planning, scheduling and dispatching of customer freight, maintaining relationships with Independent Contractors, and coordinating timely and accurate delivery of goods.

• Coordinate, schedule, dispatch and plan customer freight shipments
• Act as the main point of contact for driver-facing communication via phone, Qualcomm and E-mail
• Develop strong relationships with Independent Contractors within the assigned fleet
• Provide exceptional support to drivers to meet their professional needs
• Monitor shipments throughout transit to meet delivery schedules
• Respond to customers efficiently, thoroughly and professionally
• Manage customer and driver expectations to align with operational capabilities
• Monitor performance and available hours of Fleet Drivers
• Collaborate with customer service/sales to provide solutions and resolve issues
• Other duties as assigned

• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry-leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working relationships with all support departments
• Proficient with Microsoft Office products (Word, Excel, PowerPoint, Outlook, etc.)
• Willingness to work a flexible schedule

• Can-do attitude with a strong work ethic
• Ability to work in a fast-paced environment
• Experience with AS400 is a plus
• Transportation industry knowledge and experience is a plus
• Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.