Seasonal Front Desk and Guest Services

Seasonal Front Desk and Guest Services Staff

Join the Trustees of Reservations as a Seasonal Front Desk and Guest Services Staff at the Inn at Castle Hill. The role supports daily operations and provides a memorable experience for visitors.

• Salary: $19 - $21/hour
• Hours:
  
  8-24 hours per week, nights, weekends, holidays required
• Job Classification:
  Limited Term, non-exempt
• Job Type: Onsite
• Duration:
  April - January
• Location:
  
  Castle Hill, Ipswich, MA

• Check guests in and out
• Process payments accurately in Rez Stream
• Settle credit card transactions and handle end‑of‑day reports
• Answer telephones and respond to email inquiries
• Take reservations efficiently and serve food and beverage
• Serve cocktails, wine, and beer to guests
• Help with guest requests and luggage handling (must carry up stairs)
• Provide concierge services with local area knowledge
• Maintain a clean and organized work area

• Positive customer interaction skills
• Ability to learn computer processes and systems with onboarding training
• Previous experience in the hospitality industry preferred
• Physical ability to lift 40 pounds and walk multiple flights of stairs
• Flexibility to work weekends and holidays
• Access to a personal vehicle for transportation
• Current authorization to work in the United States by first day of employment
• Satisfactory criminal background check (CORI)

• Sick Time: 40 hours of paid sick time upfront
• Reciprocity: free and discounted admission to more than 50 nearby museums and cultural institutions
• Discounts: free entry to all Trustees properties, discount event tickets, and discounted merchandise at stores and inns

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status. We encourage applicants from all backgrounds and affirm our commitment to diversity, belonging, inclusion, and equity.

Contact our People team at people
.