Service and Maintenance coordinator

Job Title:

Service and Maintenance coordinator

Location:

Ipswich, UK (office based)

Salary: £27,000 - £32,000 per annum

Hours:

Full-Time Mon – Friday 07:30 – 17:00

Employment:
Permanent, full-time

Years of relevant experience: 2 - 3 years of strong administration / Service Coordination experience.

Role Overview
As a Service and Maintenance Coordinator, you will be an essential part of our team, handling all service queries in a fast-paced, high-energy environment. We’re looking for someone who is resourceful, self-motivated, and proactive—a real problem-solver who will actively contribute to the success of the company. A “can-do” attitude and a “whatever it takes” mindset are crucial, as you will be entrusted with key objectives and tasks that are integral to our service and maintenance efforts.

The role will include (but not limited to):

General administration tasks

Developing interims and invoicing clients

Preparing and sending out completed documentation to customers

Registering boilers/appliances to Gas Safe/ OFTEC/ Manufacturers

Entering quotations into our management system

Schedule and organise meetings, webinars and events for the contracting team

Putting together O & M manuals

Assisting project managers with Health & Safety responsibilities

Liaising with internal teams and external clients

Assigning daily jobs to site engineers

Keeping records updated and creating reports

Required qualifications / Expectations /

Experience:

· Office / Administration experience desired

Strong organisational and time management skills

Confident in MS Office (Word, PowerPoint, Excel, Teams)

Ability to communicate information clearly and concisely

Previous experience in the construction industry is desirable

Good communication and interpersonal skills, with the ability to effectively collaborate with projects, office teams and various stakeholders

Ability to handle stressful situations and remain calm

Good team player, dedicated individual looking for career progression

High attention to detail and accuracy

Learn to identify opportunities to improve efficiency and document processes

Ability to collaborate with engineers, subcontractors, and suppliers

Able to work effectively under pressure while managing multiple priorities and meet set time frames

Commercially astute with a clear focus on delivering business value

Personal attributes:

High attention to detail and accuracy

Very good interpersonal skills

Ability to collaborate with engineers, subcontractors, and suppliers

Resilient and adaptable, able to perform under pressure and manage competing priorities

Commercially astute with a clear focus on delivering business value

Rewards and Opportunities:

Holidays 24 days + bank holidays + Your birthday off

Company pension scheme – invest in your future

Opportunities to progress your career

Company pension scheme – invest in your future

Collaborative team atmosphere

Company social events

ONYX celebrates individual strengths and team members are encouraged to bring their whole selves to work. We encourage candidates from all backgrounds to apply.

Apply now and be part of ONYX journey to success!

We reserve the right to close applications early should a suitable pool of candidates be identified