Reactive Maintenance Planner​/Scheduler

Overview

Reactive Maintenance Planner / Scheduler – Ipswich, Suffolk | Permanent | 40 Hours per week
£28,000 - £30,000

Successful candidates for this role would have good administrative skills / experience, and worked within the construction / maintenance sector. We are recruiting on behalf of a well-established building and facilities services contractor for a Reactive Maintenance Planner / Scheduler to join their operations support team. This role sits at the heart of reactive maintenance and support services, helping to coordinate reactive jobs and communicate with engineers, clients, and internal teams.

• First point of contact for reactive maintenance calls and enquiries, liaising with clients, operatives, and site teams.
• Scheduling work for engineers and subcontractors based on priority and availability.
• Maintaining accurate systems and job records for reactive tasks.
• Supporting internal teams to meet performance targets and SLAs.
• Assisting with broader administrative duties around daily reactive operations.

You will be well-organised, proactive, and confident in coordinating a busy schedule of reactive maintenance jobs to in-house engineers, while delivering strong customer service.

• Experience with in helpdesk, scheduling, service desk, or reactive maintenance roles.
• Excellent communication and customer service skills.
• Strong organisational ability and attention to detail.
• Experience using CAFM system
• Ability to prioritise workload and multi-task in a fast-paced environment