Technical Administration Co-ordinator

Technical Administration Co-ordinator
Ipswich
9-5:30pm
Parking onsite
£28,000pa-£34,000pa

Key Requirements:

You will be responsible for setting up new projects and maintain accurate project records within Salesforce
Save key emails and documents to ensure a clear and traceable project history
Issue project documentation to customers and clients, including:
Specifications
Quotations
Survey reports
Guarantees and warranties

Support Technical Sales Managers by:

Requesting design information
Formatting and issuing specifications and reports
Ensuring all documentation is complete and ready before sending
Upload Quality Assurance (QA) reports and scores
Assist in coordinating defect investigations and associated documentation
Where capacity allows, help progress quoted projects that are not actively being followed up, supporting conversion
Commercial Enablement
You will support agreed commercial activities, including:

Booking and coordinating CPD (Continuing Professional Development) sessions
Providing administrative support for approved installer processes, including onboarding, audits, renewals, and certification
Scheduling installer training and maintaining accurate records
Supporting logistics and administration for:
Corporate hospitality
Trade and commercial events
Booking hotels for approved commercial activity
Project & Sales Partnership

Act as a recognised secondary point of contact for customers and clients
Communicate clearly with customers, TSMs, and internal teams
Proactively chase missing information and flag issues early
Maintain a clear and accurate flow of information throughout the project lifecycle
Ensure support is planned and purposeful rather than reactive
Quality, Process & Continuous Improvement

Keep Salesforce and project data accurate and up to date
Follow agreed processes and ways of working
Highlight poor-quality inputs or ineffective handovers that cause rework
Suggest practical improvements to reduce inefficiencies and improve workflow
Professional Conduct & Development

Manage your workload effectively and meet agreed deadlines
Communicate clearly and professionally
Build knowledge of  systems, processes, and project workflows
Participate in team meetings, reviews, and continuous improvement initiatives
Skills, Experience & Behaviours

Skills & Experience:

Experience in an administrative, coordination, or project support role
Strong organisational skills with excellent attention to detail
Ability to manage multiple tasks and priorities
Clear written and verbal communication skills
Comfortable using Microsoft 365 and CRM systems (training provided)
A practical, problem-solving mindset

Desirable Experience

Experience in construction, technical services, or building products
Experience using Salesforce or similar CRM systems
Understanding of project-based work and technical documentation

Key Behaviours

Focus on tasks that deliver clear purpose and outcomes
Escalate work that does not support project, customer, or commercial objectives
Maintain high standards for accuracy, completeness, and consistency
Challenge unclear or incomplete information rather than working around it
Communicate proactively, flagging risks, delays, and issues early
Support TSMs in progressing projects without undermining their ownership
Act confidently as a professional secondary contact for customers
Prioritise workload effectively and speak up when capacity is stretched
Use Salesforce and other systems correctly—avoid workarounds that reduce visibility or create inefficiencies
Identify and suggest improvements that reduce duplication, delays, and wasted effort
Demonstrate professionalism, integrity, and respect in all interactions