Customer Operations Administrator

Customer Operations Administrator (12 month FTC, Ipswich) – Closing date: 14 June

About the role:

As part of the Metering and Settlement Team, the Customer Operations Administrator will:

• Manage a variety of different worklists with a clear understanding of the differences and how to process each effectively to minimise rework
• Resolve any issues or queries as requested to support the delivery of team and company objectives
• Improve our data quality by accurately recording or updating customer and contract data within our systems
• Validate and process change of tenancies, where appropriate adhering to industry and business guidelines.
• Escalate accounts where required to third parties and complete the relevant administration tasks, including accounts receivable tasks such as daily banking, write-offs and suspense
• Co-ordinate lettering and email campaigns where applicable
• Ensure customer accounts are accurate within the system and meet industry requirements
• Work closely with third parties to ensure readings are received to ensure customers’ accounts remain in a healthy status

To be successful in this role you’ll ideally have:

• Experience in a customer-focused or administrative role
• Knowledge of the electricity industry and regulatory frameworks (desirable)
• The ability to take ownership and challenge the status quo, delivering right-first-time results and great customer outcomes
• Excellent organisational skills and be adaptable and able to manage competing priorities in a fast-paced environment

• A discretionary bonus depending on company performance
• Private Healthcare
• SAYE (Sharesave): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we’ll pay up to 10%
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional body

At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.