Receptionist​/Admin Support- Ophthalmology

Receptionist/Admin Support
- Ophthalmology

The closing date is 21 June 2026.

We are looking for a full time vibrant Receptionist/Admin Support to join the team to help deliver a high quality service in the Ophthalmology department. You should have previous experience in a similar environment within an NHS setting. Excellent organisational, communication skills and attention to detail are a must, as well as basic keyboard skills and a clear and confident telephone manner.

• To provide general reception and clerical support to the Ophthalmology team
• To act as front of house receptionist, greeting patients and their carers/relatives
• To use the relevant IT systems to register patients and make appointments as required.
• Support the administrative processes associated with outpatient clinics / referrals / inpatient referrals
• To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the relevant medical secretary.
• Maintain efficient electronic and manual filing systems, including the sorting and collation of all patient notes / results into the relevant patients' hospital notes.
• To liaise with the wider clinical team/Medical Secretaries/Consultants accordingly.
• To undertake other clerical duties as requested e.g. photocopying, faxing, filing and maintaining adequate stationary supplies.
• To recognise when situations need to be dealt with urgently and action appropriately

• Generous pension scheme
• Unsocial hours payments where applicable
• 27 days annual leave on commencement (pro rata)
• Access to a range of NHS discounts
• Staff Health and Wellbeing programme services

• Previous administration experience
• Previous experience of working with members of the public
• NHS experience

• Confidentiality and Data Protection
• IT Systems including Microsoft Office
• Computer competent i.e. Word/Excel
• Epic EPR
• Medical terminology

• GCSE English and Maths

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East Suffolk and North Essex NHS Foundation Trust