Receptionist​/Office Clerk

Job Overview

We are currently seeking a full‑time Receptionist to join our friendly and supportive reception team at Foxhall House, Ipswich. The position is 37.5 hours per week, Monday to Friday, 09:00 – 17:00.

When working on reception, you will be the first point of contact for service users, carers, visitors and professionals.

You will be expected to demonstrate effective teamwork skills and the ability to work independently. Tasks include:

• Answering the phone and emails
• Liaising directly with service users, clinicians and external agencies
• Scanning and uploading information onto our electronic patient record – Lorenzo
• Logging maintenance requests and other day‑to‑day operational tasks
• Providing exceptional interpersonal and customer service skills

A working knowledge of Microsoft Office packages, including Word and Outlook, will be essential. Knowledge of the trust system Lorenzo would be an advantage.

• Comprehensive list of training programmes
• Starting annual leave of 27 days per annum, increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more

• Experience
  • Use of ICT applications/packages
  • Experience of working in a busy reception/office environment; dealing efficiently and politely with both internal and external customers
• Qualification
  • NVQ 2 Customer Service or equivalent qualification or experience
• Knowledge
  • Knowledge of working in a clinical setting (if any)
• Other
  • Able to travel independently

This post may require a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Aside from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy.