Receptionist​/Office Clerk

We are currently seeking a full-time Receptionist to join our friendly and supportive reception team at Foxhall House, Ipswich.

The position is 37.5 hours per week, Monday to Friday, 09:00 - 17:00.

You will be the first point of contact for service users, carers, visitors and professionals. You will be expected to demonstrate effective teamwork skills as well as the ability to work independently. Tasks will include answering the phone and emails, liaising directly with service users, clinicians and external agencies, and scanning and uploading information onto our electronic patient record – Lorenzo.

You are also required to complete day-to-day operational tasks such as logging maintenance requests.

You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word and Outlook, will be essential. Knowledge of the trust system Lorenzo would be an advantage.

• comprehensive list of training programmes
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

• Use of ICT applications / packages
• Experience of working in a busy reception / office environment
• Dealing efficiently and politely with both internal and external customers

• NVQ 2 Customer Service or Equivalent qualification or experience

• Able to travel independently

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.