Technical Administrator Field Operations

Field Operations Technical Administrator

We have an exciting opportunity for a Field Operations Technical Administrator supporting Field Team Leaders and their teams in a busy operational environment.

• Using Microsoft Forms and SharePoint to manage data collection, reporting, and document sharing.
• Support teams with basic IT issues, escalating where necessary.
• Help produce site maps using Microsoft PowerPoint and carry out utility searches to support operational planning.
• Maintain and update the Excel training spreadsheet and team competency records.
• Assist with ordering stores, site fuel, and signage for operational sites.
• Raise purchase orders and manage procurement processes in line with agency procedures.
• Support six field teams spread across Norfolk and Suffolk, working with another Technical Support Officer.
• Maintain the Logistics Planning Tool (LPT) resilience roster, ensuring coverage and continuity across teams.
• Work collaboratively with other teams within the agency to support cross‑functional activities.
• Adapt to evolving responsibilities and embrace change in a dynamic work environment.
• Manage your own workload with minimal supervision.
• Proactively look for ways of working to find improvements that benefit the field teams.
• Book hotels and travel arrangements for teams on training.
• Attend programme meetings and team briefs.
• Take minutes at programme meetings.

Our field teams sit within Local Operations and protect people and the environment by maintaining and operating our flood and coastal risk management assets (such as pumping stations, sluices and flood banks) and responding to incidents. You will help support six field teams spread across Norfolk and Suffolk who have dedicated depots or offices.

• Good level of literacy and numeracy skills, ideally with Maths and English GCSE A–C or Functional Skills Level 2, or previous relevant experience.
• Enthusiastic with a willingness to learn new skills.
• Able to work independently, plan your own time and priorities but also be a team player.
• Able to communicate well across your own team and the various teams that we interact with.
• Good IT skills, able to use MS Office packages and willing to learn internal systems.
• General admin experience.
• It would be helpful, but not essential, to have flood risk asset management knowledge; all training is provided.
• Full UK driving licence (some depots are less accessible via public transport).

The role can be based at one of three listed locations; however our hybrid working model offers flexibility to work from both office and home, depending on business need.

We offer a fantastic benefits package including an attractive salary, flexible working, 25 days annual leave, and an award‑winning pension fund.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share. We also have a Guaranteed Interview Policy to support those with a disability whose application meets the minimum criteria for the post.