Databank Administrator

• Suffolk County Council
• Address: Ipswich County Library, Ipswich, Suffolk IP1 3DE
  - Hybrid
• Salary: £25,185 per annum (pro rata)
• Hours: 12 hours per week, flexible working options available
• Contract: Fixed term/Secondment is externally funded by the public health grant, expected to end in 2 years

At Suffolk County Council
, every role is an opportunity to make a positive difference. As a Databank Administrator within Suffolk Community Libraries, you will help tackle digital exclusion, supporting residents to access mobile data and essential online services.

You will play a key role in delivering the National Databank, working with partners and communities to ensure people who need support can stay connected. If you're organised, people-focused and motivated to make a real impact, we would love to hear from you.

Your role and responsibilities

Suffolk Community Libraries are an official Digital Inclusion Hub, delivering the National Databank. Often described as a foodbank for mobile data, the scheme provides free SIM cards to people who cannot otherwise access the internet.

In this varied role, you will support the day-to-day administration and delivery of the National Databank, alongside wider business support activities across the service.

You will:

• administer the National Databank, including coordinating referrals, distribution of SIM cards, and working with suppliers and partners
• liaise with recipients and partner organisations to gather feedback and help measure impact
• support the promotion of the Databank internally and externally
• maintain accurate records, databases and mailing lists, and assist with reporting
• provide administrative and financial support, including processing invoices and maintaining spreadsheets
• organise meetings, prepare documentation and support team communications

You’ll work both independently and as part of a wider team, helping to deliver an efficient, customer-focused service.

We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

We are looking for people who are proactive, detail-oriented and committed to digital inclusion.

The team

You will be part of Suffolk Community Libraries within the Public Health, Communities and Public Safety directorate, working with partners across Suffolk to improve outcomes and reduce inequalities.

The team is collaborative, supportive and committed to improving access to services, particularly through digital inclusion initiatives. You will have opportunities to learn, develop and contribute to meaningful work that supports Suffolk residents.

Although this role is hybrid there will be an expectation to travel to a library.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be.

How to apply

Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed.

Do you need any reasonable adjustments to help you apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. Contact our Recruitment Team at  or  You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30 pm, 19 July 2026.

Interview date: 5 August 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

In return, you’ll enjoy:

• Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• Membership of a competitive Local Government Pension Scheme (LGPS)
• Travel, lifestyle, health and wellbeing benefits
• Performance-related annual pay progression, in addition to an annual cost‑of‑living pay increase
• Training and encouragement to expand your knowledge
• A variety of career development opportunities across our organisation
• Diverse and active staff networks
• Flexible working options, with the right to request flexible working from your first day

Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website ().