Part Time Charter Administrator

Remote or Wroxham / Ipswich / Southampton, United Kingdom | Posted on 07/07/2026

• City Remote or Wroxham / Ipswich / Southampton
• Province Remote
• Country United Kingdom

Location: Remote, or based at one of our UK sites in Wroxham, Norfolk, Southampton, Hampshire, or Ipswich, Suffolk

Hours: Part Time – 20 hours per week (Fixed term contract 6 months)

Oyster Charter is the specialist charter division of Oyster Yachts, offering exclusive, fully crewed luxury sailing holidays aboard some of the world's finest bluewater yachts.

Operating in destinations including the Mediterranean, Caribbean, US East Coast, and the UK, we create bespoke charter experiences tailored to every guest. With exceptional yachts, experienced crews, and outstanding personal service, Oyster Charter delivers unforgettable sailing adventures and showcases the very best of the Oyster brand.

We are looking for an organised and proactive Charter Administrator to join our Charter team on a part-time basis.

Supporting our growing global charter business, you'll play a vital role in ensuring the smooth day-to-day administration of charter operations while also supporting marketing activity, customer communications, and the launch and ongoing management of our new Oyster Charter website.

This is a varied role, ideal for someone who enjoys combining administration, marketing, customer service, and relationship management. Working closely with the Charter team, yacht owners, brokers, captains, suppliers, and guests, you'll help deliver the exceptional customer experience synonymous with the Oyster brand.

The role can be based remotely or from one of our UK offices in Wroxham, Southampton, or Ipswich, offering flexibility alongside the opportunity to be part of an internationally recognised luxury brand.

• Provide day-to-day administrative support to the Charter team, ensuring the smooth running of charter operations.
• Support the administration of charter bookings, maintaining accurate documentation and records throughout the booking process.
• Prepare charter contracts, guest itineraries, welcome packs, and supporting documentation.
• Coordinate guest arrangements including restaurant reservations, transfers, accommodation, provisioning, and other concierge services.
• Respond to last-minute client requests, ensuring an exceptional customer experience at every stage of the charter journey.
• Maintain accurate records of charter enquiries, bookings, and performance data.

• Assist with the launch and ongoing management of the Oyster Charter website, ensuring content remains accurate and up to date.
• Build and maintain customer and broker databases, ensuring records are accurate and GDPR compliant.
• Create, schedule, and monitor email marketing campaigns and automated customer journeys using Hub Spot.
• Support lead generation activity by assisting with customer enquiries and follow-up communications.
• Maintain yacht listings across platforms including Yacht Folio and Central Yacht Agent, ensuring availability, imagery, pricing, and specifications remain current.
• Assist with reporting on marketing activity, customer enquiries, and charter performance.

• Provide general administrative support including document preparation, diary management, filing, and data entry.
• Respond to telephone and email enquiries professionally and efficiently.
• Support the wider Charter & Brokerage team with ad hoc projects and administrative tasks as required.
• Assist in identifying opportunities to improve administrative processes and customer experience.

You will be highly organised, customer-focused, and enjoy working in a varied role where no two days are the same. You'll be equally comfortable managing administration, communicating with clients, and supporting marketing activity, always delivering the high standards expected of a luxury brand.

You will:

• Have previous experience in an administrative, marketing, customer service, or coordination role.
• Have excellent organisational skills with the ability to manage multiple tasks and priorities.
• Be confident…