IMPart Time Warranty​/Service Administrator

Part-Time Warranty / Service Administrator

Location:

[Insert Location]

[Insert days/times, e.g., 3 days per week, 9:00 am – 2:00 pm]

[Insert hourly rate or salary]

Service Manager / Aftersales Manager

To support the service department by ensuring accurate and timely processing of warranty claims and service administration tasks. This role ensures customer satisfaction by assisting with service-related paperwork, maintaining records, and liaising with manufacturers regarding warranty submissions and approvals.

• Process and submit manufacturer warranty claims accurately and within deadlines
• Monitor and track warranty claim status and resolve any issues or queries
• Maintain up-to-date knowledge of manufacturer warranty policies and procedures
• Assist with service administration duties including invoicing, job card management, and customer follow-ups
• Liaise with technicians, service advisors, and parts department to gather necessary information
• Ensure all documentation is complete and compliant with audit standards
• Maintain accurate and organised digital and physical records
• Handle incoming calls and emails related to service and warranty enquiries
• Support the wider service team during busy periods or staff absence

• Previous experience in a motor trade environment (preferred)
• Understanding of vehicle servicing and warranty procedures
• Strong administrative and organisational skills
• Good attention to detail and accuracy
• Proficient in Microsoft Office and dealership management systems (e.g., Kerridge, Pinnacle, CDK – desirable)
• Excellent communication skills (written and verbal)
• Ability to work independently and manage workload efficiently

GCSEs (or equivalent) in English and Maths

• Relevant administrative or motor trade qualifications are a plus
• Flexible part-time working pattern
• Friendly, supportive working environment
• Training and development opportunities
• Staff discounts and benefits (where applicable)