Administration Manager

(Fixed Term) Administration Manager based at Norwood, Ipswich

Job Reference

REQ
028708

Date posted

1 September 2026

Closing date

15 September 2026

Location

Ipswich, IP1 3ST

Location: Norwood, Ipswich
Hours: 37 hours per week
Salary: £36,047.00 per annum
Basis:
Fixed Term - 12 Months

For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home
. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch – we are happy to review individual circumstances.

As the Administration Manager, you will provide an efficient and effective administrative support service across all aspects of the Home’s operation. You will work as part of the management team, supporting the Home Manager to ensure the Home is compliant with regulatory requirements and internal MHA policies and procedures.

Your role will include staff and resident information management, financial and non‑financial data processing, supporting system changes, and delivering excellent customer service for internal and external stakeholders.

You will handle highly confidential information and role model MHA’s values at all times.

• Oversee payroll/rostering systems and ensure accurate and timely payroll‑related data.
• Manage resident admissions, including funding, contracts, invoicing, and Care Sys updates.
• Support purchasing and procurement within budget, and escal any budgetary issues.
• Assist with monthly safe audits and support management with financial reviews.
• Maintain, monitor, and update staff rotas, holiday requests, absence records, and recruitment administration.
• Organise staff inductions and ensure required training, certifications, and appraisals are completed and logged.
• Support with return‑to‑work documents, Bradford factor monitoring, and clinical supervision logs.
• Prepare and maintain documentation for inspections, quality monitoring, and regulatory visits.
• Track and report on surveys, complaints, compliments, action plans, and relevant performance indicators.
• Maintain marketing records, support enquiries, viewings, and assessment outcomes.
• Take notes for key meetings and maintain accurate, confidential records.
• Monitor health and safety files, audits, incident trends, and You Comply reporting.
• Support testing regimes during infection outbreaks and ensure follow‑up actions are documented.
• Delegate tasks appropriately to reception staff (where applicable).
• Adhere to safeguarding, infection control, and all relevant MHA policies.

You will be an experienced and confident administrator with excellent organisational and communication skills.

You will have:

• Previous administration experience.
• Confidence using IT systems including Word, Excel, Outlook, and customer information systems.
• Strong numeracy and literacy skills.
• An understanding of financial management, record keeping, and budgeting.
• The ability to work independently, prioritise tasks, and manage time effectively.
• Excellent customer service skills and the ability to build positive relationships.
• Attention to detail and accuracy in all administrative tasks.
• The ability to work confidentially and sensitively with personal information.
• A flexible and proactive approach to supporting the needs of the Home.
• Compassion, integrity, and a commitment to MHA’s values.

Desirable:

• NVQ Level 2 in Business Administration or equivalent experience.
• Experience with payroll, rota planning, budget management, or multi‑stakeholder engagement.

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. You will work alongside…