Senior Administrator

• Suffolk County Council
• Address: Endeavour House, Ipswich, IP1 2BX
  , hybrid working
• Salary: £28,598 + 3.3% agreed pay rise per annum pro rata
• Hours: 14.8 per week (Thursday/Friday), flexible working options available.
• Contract: Fixed Term or Secondment to 30/04/2028 (Secondment Cover)

When you join the Passenger Transport Team at Suffolk County Council as a Senior Administrator,we’ll support your development from the start. We’ll help you to play to your strengths, diversify your skills and build an influential and impactful career. With a variety of career paths and learning opportunities to explore, if you’re motivated and passionate there’s no limit to how far your ambition could take you.

Reimagine the possibilities.

This role is a job share with fellow Senior Administrator in the team. In this role, you will use your organisational, communication and administrative skills to support the day-to-day operation of the Passenger Transport Team. You will contribute to a service area that supports a range of passenger transport functions, including school travel, social care transport, local bus services, community transport and wider operational activity.

• Provide efficient and accurate administrative support to colleagues across the Passenger Transport Team, including the preparation and maintenance of documents, records and correspondence.
• Monitor, prioritise and respond to enquiries received through shared mailboxes, ensuring that information is handled professionally and directed appropriately.
• Maintain accurate service information across systems, spreadsheets and databases to support effective decision-making and service delivery.
• Support meetings by arranging appointments, preparing papers, recording notes or minutes and following up agreed actions where required.
• Process routine correspondence, reports, forms and financial information in line with agreed procedures, ensuring confidentiality and attention to detail.
• Liaise professionally with internal colleagues, transport providers, schools, social care teams and other partners to support the resolution of enquiries and service requirements.
• Contribute to continuous improvement by identifying opportunities to improve administrative processes, strengthen information flow and support consistent ways of working.
• Provide flexible support and cover across the team as required, responding positively to changing priorities and operational demands.

• Excellent organisational skills, including the ability to prioritise workload effectively, meet deadlines and respond appropriately to changing operational demands.
• Effective communication skills, with the ability to liaise professionally with colleagues, customers, schools, transport providers, and partner organisations.
• A professional and customer-focused approach, ensuring information is communicated clearly, accurately and in a timely manner.
• Strong attention to detail when maintaining records, preparing documentation, processing information, and supporting accurate data management.
• Competent digital skills, including proficiency in Microsoft Office and the ability to develop knowledge of specialist Passenger Transport systems.

You can view a full list of requirements in theJob and Person Profile (JPP), which you can find in the ‘

How to apply

’ section towards the bottom of this advert.

The post sits within the Passenger Transport Team in the Growth, Highways and Infrastructure Directorate. The team delivers travel services across Suffolk, managing over 2,000 contracted routes and working with around 240 transport operators. In this role, you will help the team run smoothly by prioritising enquiries, updating records, preparing information, supporting…