Trade Support Assistant

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Trade Support Assistant – Export West Africa and Latin America

Full time, permanent

We have an exciting opportunity for a Trade Support Assistant to join our West Africa and Latin America trade team in Ipswich. This role will include regular communication with Geneva Liners and other MSC offices, providing operational, regulatory, and commercial support as well as statistical analysis as and when required.

There will also be close communication with customer service and operational teams to direct and manage cargo and to ensure customers are kept fully informed as well as handling of daily, and monthly reports using OVQ.

At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.

Typical contribution includes handling admin tasks that come through to the team and ensuring we are competitive in line with the current market. You'll help look after a broad range of customers and will be responsible for finding solutions or directing them to the relevant internal department to assist to further develop business.

• Support a variety of administrative tasks, including preparing monthly rate sheets, and monitoring market trends, including competition activity
• Preparing daily booking reports for MSC Geneva, with the highest accuracy and within timelines required
• Provide support in maintaining positive customer relationships and identifying opportunities to streamline processes where appropriate
• Assist with customer queries to ensure a smooth shipping process and maintain account continuity, supporting overall business objectives
• Ensure all quotations are prepared and processed promptly and accurately
• Maintain effective communication and coordination with Commercial teams and the wider business, including MSC Geneva, to provide comprehensive administrative and operational support

Skills and experience you'll bring to us

This role would suit an open-minded individual with an enthusiastic ‘’can-do’’ attitude. Commercially minded and the desire to secure more business and build the relationships with our customers is a must. You'll be a great communicator with the ability to influence decisions both internally and externally. Previous shipping knowledge and experience is helpful; however, we will always support learning and training our people.

A high level of experience within Microsoft Office is also an essential part of this role due to extensive use in different day to day tasks.

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance – 4x salary
• 22 days + a day to take on Christmas Eve or New Year's Eve
• Free parking
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment

This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.

Whether you're an experienced professional or just starting your career, we have job opportunities for everyone.

MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex,national origin, age, disability or genetics.