Health Business Centre Advisor

Suffolk County Council Address:
Allington Health Clinic, Ipswich, Suffolk IP4 4ER
. On-site working

Salary: 26,016 per annum (pro rata for part time)

Hours:

37 hours per week, flexible working options available

Contract:

Permanent, 3 posts or the roles can be worked as part time.  Please let us know in your application what hours would work for youAt Suffolk County Council, every role is an opportunity to make a positive difference.

As a Health Business Centre Advisor within our CCHS (Children’s Community Health Services) team, you'll play a key role in supporting children, young people and families across Suffolk by providing high-quality administrative and customer-focused support.

Working as part of a countywide service, you'll help ensure families and professionals can access the right support at the right time, contributing to improved outcomes for children and young people across our communities.

Your role and responsibilities

As a Health Business Centre Advisor for our School Nursing and Corporate and Digital Notifications Teams, you’ll be part of a friendly, purpose‑driven team that provides a seamless first point of contact for 0-19 years administration that enables clinicians to deliver the Healthy Child Programme. We’ll support you with flexible working options, induction and ongoing development so you can grow your career while improving outcomes for families.

You'll respond to enquiries, coordinate information, maintain accurate records and support service delivery across Health Visiting and School Nursing services.

Your work for either team could include the following:

Provide a professional and customer-focused first point of contact via telephone, email and other communications.

Maintain accurate records and data to support service reporting and performance targets.

Prepare reports, spreadsheets, presentations and other administration support materials.

Contribute to the development and improvement of administrative systems and processes.

Work collaboratively with colleagues and teams within the Health Business Centre and wider Service.

Your work for Corporate and Digital Notification Team specifically:

Support the administration of Health Visiting, School Nursing and Children's Community Health services through the processing of all digitally received documentation and delivery of functions that enable staff to deliver for our service users e.g. annual equipment checks, ordering of PPE etcYour work for School Nursing team specifically:

Register and process new children and referrals on clinical systems, including Systm One, ensuring timely and accurate data entry to meet service KPIs.Support School Nursing activities, including processing referrals, coordinating the National Child Measurement Programme (NCMP), managing updates relating to children's medical conditions within schools, and liaising with schools and clinicians.

What you will need

We're looking for a motivated and organised individual with excellent customer service and administrative skills who is passionate about supporting children and families.

We hope you'll bring:a level 2 qualification in Business Administration, Customer Services or equivalent experience of office administration and customer service delivery with a flexible and positive approach to work excellent attention to detail and data entry accuracy with strong IT skills, including Microsoft Office applications the ability to prioritise workload and work effectively within a busy team excellent communication and problem-solving skills experience handling confidential and sensitive information appropriately and an understanding of safeguarding principles and proceduresa commitment to improving outcomes for children, young people and families.

If you don't…