Clinical Support Team Administrator

Job Title:

Clinical Support Team Administrator

Location:

Mariner House, Ipswich, IP1 2BU
OR Child Health Centre, Hospital Road, Bury St Edmunds IP33 3ND

Trust:
Norfolk and Suffolk NHS Foundation Trust

Payrate:
Band 3, £14.05 per hour

Shift Patterns:
Monday - Friday 8:00am - 4:00pm OR 9:00am - 5:00pm (37.5 hours per week)

Duration:
Start: ASAP End date:
Roughly 3 - 6 months

Experience

Required:

* Strong administrative experience

* Ability to handle difficult conversations as the postholder will be dealing with calls in Mental Health setting

Job Description:

* Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.

* Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.

* Supervise lower banded staff.

DUTIES AND RESPONSIBILITIES

Clinical Support

* Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.

* Use electronic systems to input and access information as required by the clinical multidisciplinary team.

* Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

* Liaise with clinical team members in relation to urgent referrals or other emergencies.

* Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

* Take and process minutes for teams (across the Locality).

General

* Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.

* Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.

* Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.

* Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.

* Provide cover for other administrative staff during holidays and sickness, across the Locality.

* Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.

* Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.

* Be responsive, adaptable and flexible to working across the locality bases.

* Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion