Customer Service Administrator​/Operations Administrator

Customer Service Administrator / Operations Administrator
Customer Service Administrator / Operations Administrator. An Ipswich based heating and cooling firm are looking for a Customer Service & Operations Administrator to join the team. £28-30k per annum + up to £2k performance bonus

Monday to Friday 8am - 5pm, 40 hour paid week

The Customer Service Administrator / Operations Administrator will perform a varied role including the following:

Customer service, answering the phone to customers, being first point of contact
Diary management, coordinating engineer's diaries, scheduling servicing, breakdowns and installations
Managing estate agent work orders, managing instructions from letting agents and property managers, liaising with tenants and landlords, ensuring jobs progress
Bookkeeping and accounts - invoicing, Xero, reconciliations, credit control and supporting financial administration
Sales and quotation follow ups - following up quotations, converting enquiries into confirmed bookings and identifying opportunities
Updating CRM, managing app, improving efficiency
The Customer Service Administrator / Operations Administrator will need:

Previous experience in administration and customer service.
Bookkeeping experience, ideally using Xero.
A sales background or confidence in following up quotations and converting enquiries.
Excellent communication and organisational skills.
Someone who can prioritise, problem-solve and take initiative.
Strong attention to detail and a positive, can-do attitude.
Experience in the heating, plumbing, construction or property management sectors would be an advantage, but isn't essential.
The Customer Service Administrator / Operations Administrator will benefit from:

Competitive salary of £28,000-£30,000 depending on experience.
Performance-related bonus of up to £2,000 per year, linked to achievable KPIs including quotation conversions, customer service, diary management and bookkeeping accuracy.
Opportunities for training, development and progression.
A supportive, established family-run business.
Modern systems and technology designed to make your working day more efficient.
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