Customer Service Executive

About this Role

As a Customer Service Executive in our Ipswich Truck and Trailer branch, you will play a key role in keeping our fleet moving and supporting customers with a high quality rental experience. This Customer Service Executive position is perfect for someone who enjoys being hands on, solving problems and working closely with customers and colleagues to keep our vehicles ready for hire.

In this role you will support day to day fleet operations, ensure vehicles meet safety and quality standards and help customers get the best from our rental service.

• Carry out vehicle check in and check out inspections with accuracy.
• Support fleet maintenance, MOT scheduling and planned servicing.
• Respond promptly to customer queries and coordinate effective solutions.
• Keep vehicles clean, compliant and ready for hire.
• Work closely with branch teams to plan vehicle movements and daily operations.

You enjoy helping customers, working as part of a team and taking pride in doing things well. You will be organised, confident speaking with people and comfortable learning the systems and processes that keep our fleet operating smoothly.

• Confident communicating with customers in a friendly and professional way.
• Able to follow processes, complete paperwork accurately and use basic systems.
• Interested in transport, logistics or asset rental and keen to learn.
• Willing to work both indoors and outdoors as part of the branch team.
• Hold a full UK driving licence.

Don’t worry if you don’t tick every box, we’re looking for potential and attitude as much as experience.

Dawsongroup has been in business for 90 years and in asset rental for over 50 years, supporting customers across the UK with high quality trucks and trailers. Our Ipswich branch plays an important role in delivering our Smarter Asset Strategy and providing reliable, responsive support to our customers.

• A supportive, people focused workplace built on integrity and teamwork.
• A business that invests heavily in modern fleet, facilities and people.
• Clear processes that help you succeed and a team that works together.
• 25 days leave per annum plus bank holidays and your birthday.
• Life assurance, funded training, wellbeing support and long term progression opportunities.

You will join a business that believes in developing its people and helping them grow into new roles and responsibilities. Many of our leaders began their careers in branch based positions and built their experience with the support of training and national progression pathways.

• Opportunities to grow into senior branch roles or specialist fleet positions.
• Training provided to support your development and build new skills.
• A stable business with long term growth and investment.
• A supportive team that helps you progress at your own pace.
• The chance to build a rewarding career in the asset rental industry.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

If you want to build your career with a business that values people, supports development and sees you as an important asset, apply today and take your next step with us. Our people are our greatest asset.