Homeownership Officer

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Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Home ownership Officer Based at Florian House, Ipswich – Covering Ipswich and the surrounding areas 37.5 hours per week – Monday to Friday, 9:00am – 17:30pm

We are looking to recruit a Home ownership Officer to join the Home ownership team in Ipswich. You will be responsible for delivering a responsive and customer focused home ownership management service. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to delivering a customer-focused service.

The

role of Home ownership Officer will include:

• Delivering a high-quality leasehold management service, aligned with relevant legislation, internal policies and good practice
• Managing leaseholder expectations regarding communal repairs and providing support, where appropriate, regarding other repairs issues
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Providing advice and responding to queries on all aspects of service charge budgets and accounts
• Working with a range of external agencies to resolve a range of issues affecting resident welfare including domestic abuse, anti-social behavior and safeguarding
• Working closely with administrative colleagues to complete a range of tasks related to managing leasehold properties

Skills and experiences:

• Proven experience of undertaking a similar role
• An understanding of home ownership and leasehold management
• Previous experience in managing staff
• Prior experience of delivering high quality customer services
• Experience in complaint handling, will be pivotal in your pursuit to provide a positive experience to a diverse group of customers with enthusiasm and confidence
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Ability to build strong working relationships with internal and external customers
• Excellent customer service and negotiating skills
• An understanding of Microsoft Office packages including Word, Excel and Outlook
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Travel will be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,887annum (rising to £34,617 after 12 months service subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you

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We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know…