Salesforce CRM Operational Reporting Manager

Salesforce CRM Operational Reporting Manager

London or Ipswich UK, Wroclaw Poland

This role sits at the heart of our Salesforce CRM evolution, offering hands‑on involvement in reporting, analytics, and stakeholder engagement. Ideal for someone with a passion for analytics and product innovation that truly brings about business transformation. You’ll gain exposure to senior stakeholders and play a key role in driving platform maturity, with scope to influence how Salesforce is used across AXA XL.

As a Salesforce CRM Operational Reporting Manager, you’ll work closely with the Global Product Owner and wider project team to build and maintain operational reports, dashboards, and contribute to development of future capabilities. You’ll make sure data integrity across the platform, respond to ad hoc reporting needs, and present insights that are pivotal for decision making. This is not a back‑office role and you’ll be expected to step into the spotlight and build a rapport with stakeholders.

• Monitor exception reports that interrogate CRM data. Flag discrepancies in a timely manner and chase down with persistence to make sure data remains credible and trusted.
• Identify defects or bugs in current capabilities and raise them promptly. Contribute to the testing of new deployments to help these are delivered without incident.
• Assist with the content for Monthly Steer Committees and Quarterly Business Reviews. Translate complex data into clear, persuasive stories that highlight trends, expose challenges, and provide actionable insight for senior leadership.
• Build rapport with Underwriting, Distribution, and wider teams. Capture user requirements where appropriate, and relay these back to the Product Owners.
• Stay ahead of Salesforce updates and best practices. Apply this to existing capability, guide business users on how to leverage them, and the platform continues to deliver value.
• Take on reasonable additional tasks as required, showing flexibility, initiative, and ownership beyond the core remit. Demonstrate a willingness to step up, adapt, and contribute wherever the team needs support.

You will report to the Global CRM Product Owner.

We’re looking for someone who has these abilities and skills:

• Excellent written and verbal communication
• Salesforce knowledge desirable
• Highly analytical, adept at synthesising complex data into strategic insight
• Rigorous attention to detail, with sound judgment and initiative
• Focus on improving data accuracy and credibility
• Strategic thinker with experience influencing stakeholders
• Team‑oriented with a collaborative mindset
• Self‑starter and learner who takes the initiative to challenge the status quo
• Passionate about technology and driving change through new solutions
• Curious, proactive, and eager to grow beyond administrative tasks

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family‑friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at  AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

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