Pensions Administration - Senior Business Improvement Analyst

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

Are you a seasoned pensions administration professional and ready to drive meaningful change and champion operational excellence?

We’re looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact.

• Support Operational Improvements:
  Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities.
• Drive Transformation:
  Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard.
• Support New Business Initiatives:
  Play a key role in due diligence, contracting, and ensuring a smooth transition to ‘go-live’.
• Enhance Reporting and Compliance:
  Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures.
• Optimise Offshoring Processes:
  Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities.
• Deliver Measurable Benefits:
  Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business.

To succeed in this role, you’ll need:

• Experience:
  
  A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives.
• Analytical
  
  Skills:
  
  A logical approach to problem‑solving, with the ability to use data and metrics to drive performance and efficiencies.
• Communication:
  Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders.
• Customer Focus: A commitment to continuous improvement and delivering exceptional customer service.
• Interpersonal
  
  Skills:
  
  Self‑motivation, the ability to work independently, and a passion for championing change.
• Technical Knowledge:
  Proficiency in Microsoft Office and pension administration systems.

• APMI or EPMI qualifications.
• Knowledge of industry developments and trends.

At Gallagher Benefit Services, we are champions of The Gallagher Way – a culture built on trust, integrity, and service. We are committed to investing in our people’s growth, wellbeing, and success. As part of our team, you’ll have the opportunity to lead meaningful change, collaborate with talented colleagues, and contribute to a culture of continuous improvement. If you’re ready to take the next step in your career and make a real difference, we’d love to hear from you.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health…