Senior Multinational Client Services Technician

Senior Multinational Client Service Technician

The Middle Office Operations team is responsible for ensuring that operational tasks undertaken by Shared Services/Global Operations are managed appropriately, provide support to Underwriting and ensure that the administrative processes for the end-to-end policy lifecycle are run efficiently and at a high quality to serve internal and external clients. Within this role you will primarily be responsible for supporting the Multinational Servicing Global Programme Portfolio.

What will your essential responsibilities include?

• Complete end-to-end servicing on basic renewal Multinational accounts including all prebind and post bind tasks.
• Complete basic premium allocations and tax overviews.
• Provide detailed tracking of premium and policy issuance for internal and external parties.
• Processing co-reinsurance and facultative renewal policies and ensuring accurate payments are made.
• Ensure data quality accuracy ratios at the defined level/met.
• Support project work to ensure that existing processes meet requirements, including UAT.
• Data input to support existing backlog clean up exercises.
• Review account queries and either instruct, or process as required.

• Develop an internal network for facilitating the transfer of information and data between functions and departments.

• Develop good knowledge with regards to systems and processes, keep abreast of new guidelines published.

• Assist with the monitoring KPIs through reporting.

• Ad Hoc tasks as assigned by manager.

We’re looking for someone who has these abilities and skills:

• Experience in the Insurance Industry
• Microsoft Office knowledge – particularly Excel
• Good organisational and analytical skills
• Excellent verbal and written communication skills
• Ability to work in a team environment

• Knowledge of Multinational Programme Servicing
• Knowledge of Insurance Taxes and completing premium allocations
• Knowledge of Reinsurance including treaties and facultative

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

AXA XL is an Equal Opportunity Employer.