Senior Multinational Client Services Technician

Senior Multinational Client Service Technician

The Middle Office Operations team is responsible for ensuring that operational tasks undertaken by Shared Services / Global Operations are managed appropriately, provide support to Underwriting and ensure that the administrative processes for the end-to-end policy lifecycle are run efficiently and at a high quality to serve internal and external clients. Within this role you will primarily be responsible for supporting the Multinational Servicing Global Programme Portfolio.

The team supports Underwriters and other internal stakeholders to provide tailored Multinational Service Solutions for Clients and Brokers. They assist on the design and delivery of strategic change initiatives affecting the Middle Office Underwriting business. Example projects include the operational design strategy for Brexit, the design and execution of an offshore service centre remove between countries and supporting the data and system work streams for a new legal entity creation.

• Complete end to end servicing on basic renewal Multinational accounts including all pre-bind and post bind tasks.
• Complete basic premium allocations and tax overviews.
• Provide detailed tracking of premium and policy issuance for internal and external parties.
• Process co-reinsurance and facultative renewal policies and ensure accurate payments are made.
• Ensure data quality accuracy ratios at the defined level/met.
• Support project work to ensure that existing processes meet requirements including UAT.
• Data input to support existing backlog clean up exercises.
• Review accounts queries and either instruct, or process as required.
• Develop an internal network for facilitating the transfer of information and data between functions and departments.
• Develop good knowledge with regards to systems and processes, keep abreast of new guidelines published.
• Assist with monitoring KPIs through reporting.
• Ad Hoc tasks as assigned by manager.

• Experience in the Insurance Industry.
• Microsoft Office knowledge – particularly Excel.
• Good organisational and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work in a team environment.

• Desired
  
  Skills and Abilities:
  
  
• Knowledge of Multinational Programme Servicing.
• Knowledge of Insurance Taxes and completing premium allocations.
• Knowledge of Reinsurance including treaties and facultative.

AXA XL is an Equal Opportunity Employer.