Product Business Analyst

Description

Join our Neuron Technology team and help shape the next generation of digital products that support risk insight, analytics, and decision-making across Risk & Broking.

Join our Neuron Technology team and help shape the next generation of digital products that support risk insight, analytics, and decision-making across Risk & Broking.

As a Product Business Analyst, you will work at the intersection of business, product, user experience, and technology. You'll collaborate with stakeholders, designers, engineers, and analytics specialists to understand problems, uncover opportunities, and define solutions that deliver meaningful business outcomes.

This role is ideal for someone who enjoys solving complex problems, facilitating collaboration, and influencing the development of innovative digital products in a highly collaborative Agile environment.

The role is based in Ipswich, with travel to London and other locations as required to support stakeholder engagement, team collaboration, and delivery activities.

• Partner with business stakeholders, product leaders, UX designers, engineers, and analytics specialists to understand business challenges, identify opportunities, and define valuable outcomes.
• Facilitate discovery activities, workshops, interviews, journey mapping, and collaborative working sessions to uncover user needs and business problems.
• Translate strategic objectives, user needs, and business requirements into clear product initiatives, user stories, acceptance criteria, and delivery outcomes.
• Support product backlog creation, refinement, prioritisation, and release planning activities, ensuring work is aligned to customer and business value.
• Collaborate closely with UX colleagues to understand user journeys, validate concepts, and shape intuitive and effective user experiences.
• Create and maintain analysis artefacts including process flows, journey maps, wireframes, data models, business rules, and other supporting documentation where required.
• Work with engineering, testing, and service teams throughout delivery, helping clarify requirements and resolve ambiguity as solutions evolve.
• Analyse business processes, customer workflows, and product performance to identify opportunities for optimisation, automation, and continuous improvement.
• Use stakeholder feedback, operational insight, and product data to support informed prioritisation and decision-making.
• Contribute to estimation, planning, dependency management, risk identification, and delivery governance activities.

• Experience working as a Business Analyst, Product Analyst, Product Business Analyst, Agile Business Analyst, or a similar role within a technology or digital product environment.
• Strong understanding of business analysis techniques, including stakeholder engagement, requirements elicitation, process analysis, and solution definition.
• Experience supporting Agile product delivery using Scrum, Kanban, or similar delivery frameworks.
• Experience facilitating workshops and guiding discussions with both business and technical stakeholders.
• Ability to translate complex business problems into clear, actionable requirements and delivery outcomes.
• Experience creating user stories, acceptance criteria, process models, and other analysis artefacts.
• Excellent communication skills with the ability to explain complex concepts to a range of audiences.
• Strong analytical thinking and problem-solving capability.
• Ability to build productive relationships across business, product, design, engineering, and operational teams.
• Ability to work independently while managing competing priorities in a fast-moving delivery environment.

• Experience with in Insurance, Risk, Financial Services, Analytics, or other regulated industries.
• Experience supporting digital products, analytics platforms, workflow tools, or customer-facing applications.
• Familiarity with Azure Dev Ops, Git Hub, Jira, Confluence, Miro, Figma, Visio, or similar collaboration and delivery tools.
• Experience working alongside UX designers, researchers, product managers, or service designers.
• Exposure to data-driven product development, automation initiatives, or AI-enabled solutions.
• Understanding of customer journey mapping, service design, or user-centred design approaches.
• Experience operating in global teams across multiple locations and time zones.
• BCS Business Analysis certification or…