Customer Operations Coordinator Job Ipswich area,England UK,Business

About The Role:

Looking for a new career direction from Customer Service, Contact Centres, or Operations Support?

If you're someone who thrives in a busy environment, enjoys helping people, solving problems, and coordinating multiple tasks at once, this could be the perfect next step in your career. We're looking for an Operations Control Room Officer to join our professional team in Ipswich. Previous security experience isn't essential. What matters most is your ability to communicate effectively, stay organised under pressure, and deliver outstanding service.

Full training will be provided, including support to obtain your SIA Licence if required. As the hub of our operation, you'll be responsible for coordinating activity, managing communications, responding to incidents, and ensuring our clients and operational teams receive the highest levels of service and support.

Days of Working:

This position will be based at our Operations Control Room in Ipswich, working one of two structured shift patterns (approx 56 hours per week):

Option 1

12-hour shifts
2 Days, 2 Nights, 2 Off

Option 2

Week 1:
Monday, Tuesday, Wednesday Nights and Saturday, Sunday Days
Week 2:
Wednesday, Thursday, Friday, Saturday and Sunday Nights

Our structured shift patterns provide regular planned time away from work, offering a predictable rota and improved work-life balance compared with traditional working weeks.

As part of your role, your key responsibilities will include, but are not limited to:

Acting as the first point of contact for operational enquiries and incidents.
Coordinating responses and ensuring the right teams are deployed when required.
Communicating with clients, field-based colleagues, and operational teams.
Monitoring activity and updating internal systems accurately.
Providing regular updates to clients regarding ongoing situations and service delivery.
Managing multiple priorities while maintaining excellent attention to detail.
Producing reports and maintaining accurate records.
Supporting the smooth and efficient running of a busy 24/7 operation.

You don't need a security background to be successful in this role. We'd love to hear from you if you have experience in:

Customer service
Contact centres or call centres
Helpdesks
Dispatch or scheduling roles
Hospitality or hotel operations
Retail supervision or management
Logistics or transport coordination
Emergency response or out-of-hours support services

Essential:

Excellent communication and customer service skills.
Strong organisational abilities and attention to detail.
Confidence working with multiple systems and technology platforms.
The ability to stay calm and make decisions under pressure.
A proactive approach to problem solving.
Flexibility to work rotating day and night shifts.
An SIA Licence is beneficial but not essential. Full training and support to gain your licence can be provided for the right candidate.

Why Join OCS?

At OCS, we recognise that our Control Room team plays a critical role in delivering exceptional service to our clients and supporting our operational teams. That's why we invest in our people, providing training, development and genuine career progression opportunities.

By joining us, you'll benefit from:

Clear career progression opportunities into Control Room Supervision, Operations Management, Contract Management and Security Operations Leadership roles.
Ongoing training, development and support to enhance your skills and advance your career.
The opportunity to work within a professional, technology-led operational environment.
A supportive and collaborative team culture.
The chance to work alongside experienced colleagues and industry professionals.
A varied and rewarding role where your contribution genuinely makes a difference every day.
Free…