Customer Liaison Officer

You will act as the main point of contact between the Maintenance and Contracts team, council tenants, contractors and other Ipswich Borough Council departments.

The post will act as the Council’s Customer Liaison Officer for all tenants and leaseholders as part of the general needs fire safety programme to 3,200 flats (circa 350 blocks) including 413 leaseholders and play a role in fire safety improvements across our Sheltered Schemes and Homelessness Families Units.

As the Customer Liaison Officer, you will be expected to communicate with various stakeholders both verbally and in writing and hold face to face meetings and ‘coffee’ mornings with tenants, you will also be expected to provide regular updates, deal with complaints and visit our tenants and leaseholders during and after works.

Customer feedback is very important to the Council, therefore you will be responsible in distributing customer satisfaction questionnaires, so it is important tenants are communicated to on a regular basis, are listened to and be able to act swiftly when concerns are raised.

You will be educated to GCSE standard or equivalent in English and Maths and have proven customer services experience.

Светных сшей. Hours of work are 37 hours per week, Monday to Friday and you will be based at Layard House, 11 New Way, Ipswich. IP2 0BX

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role please contact Lee Woods (he/him) on or via email

The selection process will be an interview, carried out in person. Interviews will be held w/c 16 March 2026.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Please note CVs are not accepted.