Redemptions Administrator

We’re looking for a Redemptions Administrator to join our growing Redemptions team in Ipswich. In this role, you’ll play a key part in delivering a great service experience, making sure all redemption activity and enquiries are handled accurately, efficiently, and in line with SLAs, internal processes, and current legislation.

You’ll be working with borrowers, third parties, and clients, helping to deliver positive outcomes while always treating customers fairly.

• Managing and prioritising your workload to meet deadlines and regulatory requirements.
• Handling redemption enquiries from borrowers, solicitors, third parties, and clients in line with agreed service levels.
• Making sure all information recorded is accurate, clear, and professional.
• Communicating confidently and clearly, both verbally and in writing.
• Working closely with your team to support each other and deliver results together.
• Proactively managing your own work and spotting opportunities to improve processes and outcomes.
• Handling sensitive or difficult conversations with empathy, professionalism, and confidence.
• Taking a solutions-focused approach when supporting customers and stakeholders.
• Using Microsoft Office tools as part of your day-to-day role.

• Strong organisational skills and the ability to juggle priorities in a busy environment.
• Great attention to detail and pride in getting things right first time.
• A positive, can-do attitude and a willingness to learn new systems and processes.
• An empathetic approach and confidence when dealing with customers.
• A team-player who enjoys working collaboratively and supporting others.
• Clear and confident communication skills.

This is an excellent opportunity to be part of a growing, professional team that values providing top tier service to our clients. If you have a passion for helping customers, a strong attention to detail, and the ability to work within a collaborative team, we would love to hear from you!