Customer Service Advisor

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Are you passionate about helping people and delivering exceptional customer service? At Gallagher Bassett, we’re looking for a Customer Service Advisor to join our Travel and Accident & Health division. This full time (on sight) role is all about supporting our customers with their insurance claims inquiries and ensuring they receive the best possible service.

How you'll make an impact In this role, you’ll be the first point of contact for our customers, responding to their inquiries via phone and email. You’ll ensure their questions are answered promptly and professionally, helping them navigate the claims process with ease. You’ll also manage claim form requests, update external databases with claims information, and assist our claims department with tasks like claims handling and payment processing.

Your work will make a real difference in helping our customers during moments that matter most. About You Confidence in communicating over the phone with an excellent telephone manner. A positive attitude towards delivering outstanding service. The ability to work both independently and as part of a team. Strong attention to detail and the ability to stay focused in a fast-paced environment.

Must be eligible to work in the UK. At Gallagher Bassett, we’re committed to creating an inclusive workplace where everyone feels valued and supported. If you’re ready to make an impact and grow your career with us, we’d love to hear from you. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include:
Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged…