Customer Service Consultant, SPIDER

About the Role

As a Customer Service Consultant
, you will be the first point of contact for existing and prospective clients, providing friendly and efficient support via telephone and email. You’ll help clients with system setup, troubleshooting and general enquiries, ensuring they receive the highest level of service.

Office based in Woodbridge, Suffolk
.

• Act as the first point of contact for clients and prospective clients, providing friendly and efficient telephone and email support.
• Guide clients through system setup, troubleshooting and resolving technical or account queries.
• Build and maintain strong client relationships, ensuring a positive experience throughout their interactions with the company.
• Manage client records, orders and documentation accurately within internal systems.
• Collaborate with colleagues to coordinate demonstrations, training sessions and ensure smooth service delivery.

You will work well in a small team, communicate effectively with colleagues at all levels and make a positive contribution to a relaxed but hard‑working office environment. You will have a commitment to quality and excellence, be well organised and able to work with minimal supervision while handling several tasks simultaneously. A proactive and personable communicator who is confident and able to adapt to change is essential.

• Competitive Salary: £25,000 – £30,000 per annum (depending on experience)
• Full‑time, permanent position, office based only.
• 28 days annual leave plus bank holidays.
• 35 hours per week (Monday – Friday).

We welcome reasonable adjustments to support employees and applicants who require assistance.