Customer Service Executive

Customer Service Executive

Location: IpswichType: Full-time and office based

About the Role

We're looking for a proactive and customer-focused Customer Service Executive to join our clients busy and fast-moving team. Acting as a key point of contact for customers and internal teams, you'll play a vital role in delivering a seamless experience from initial enquiry through to order fulfilment.

This is a varied and hands-on position where attention to detail, strong communication skills, and a passion for customer satisfaction are essential.

Key Responsibilities

• Respond to customer enquiries via phone and email in a prompt, professional, and helpful manner
• Provide accurate information on stock availability, pricing, order status, and new product enquiries
• Process customer orders efficiently, ensuring accuracy at all stages
• Prepare and issue quotations, following up where required
• Manage and resolve customer concerns, including delivery, pricing, or invoicing queries, ensuring a positive outcome
• Monitor and maintain customer order books, keeping customers and internal teams updated on progress
• Work closely with supply chain and planning teams to expedite orders and improve delivery timelines where possible
• Coordinate shipments, including arranging urgent deliveries where required
• Support finance colleagues in resolving invoice queries and reducing outstanding balances
• Identify opportunities to improve processes and enhance the customer experience
• Escalate potential new business opportunities or customer needs to the appropriate teams
• Provide general administrative support and assist with ad hoc tasks as needed

About You

We're looking for someone who thrives in a customer-focused environment and enjoys building strong relationships.

Essential Skills & Experience

• Proven experience in a customer service or administrative role
• Excellent communication skills, both written and verbal
• Strong problem-solving ability, with experience handling customer concerns or complaints
• Highly organised with strong attention to detail
• Confident working in a fast-paced environment and managing multiple priorities
• Strong teamwork skills with a collaborative, positive approach
• Good working knowledge of Microsoft Office (Word, Excel)

Desirable

• Experience working in a manufacturing or technical environment
• Familiarity with ERP systems
• Experience working with international customers
• Interest in or knowledge of technical products
• Exposure to continuous improvement or lean practices

Personal Attributes

• Customer-first mindset
• Resilient and able to perform under pressure
• Self-motivated with a proactive approach
• Flexible and adaptable
• Results-driven with a focus on continuous improvement

What is in it for you

Competitive salary

25 days holiday plus the bank holidays

Volunteering days

Discretionary bonus

Sociable team and company

If you are interested in this role, please apply with your up-to-date CV or contact Rachel Dunahm at Reed Ipswich for more details.