Customer Service Advisor

Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups?

We are seeking a dynamic, customer‑focused Customer Service Advisor to join our fast‑paced dealership team on Ransomes Europark, Ipswich, Lowestoft. As the first point of contact for our customers, you will be the face of John Grose, welcoming customers and supporting them when booking vehicles in for servicing and repairs.

Ensuring the health and safety of customers, colleagues, and third parties is a key priority of this role.

You will receive full training, with duties including:

• Delivering the highest level of customer care and satisfaction
• Building rapport with customers and explaining technical information in a clear, customer‑friendly way
• Keeping customers fully informed on vehicle repair progress
• Maintaining accurate and up‑to‑date customer records on internal systems
• Processing payments and invoices
• Handling telephone and email enquiries
• Advising customers on additional products or services where appropriate

To be successful in this role, you will ideally have:

• Education to A‑Level standard or equivalent
• Excellent communication and listening skills
• A proactive and positive approach to work
• Confidence in advising customers on additional sales
• A full, clean UK driving licence

• Company pension scheme
• Staff discounts on sales and servicing
• Manufacturer‑accredited training programmes
• Cycle to Work scheme
• Long‑term career development opportunities within the John Grose Group

• 43.75 hours per week
• Monday to Friday between 7:30am – 6:00pm
• 1 in 3 Saturday mornings (7:30am – 1:00pm), on a rota basis

• OTE with bonus: £33,400

John Grose Group is proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for everyone.

Applications are welcomed from people of all backgrounds and abilities

Reasonable adjustments are available throughout the recruitment process

Over 300 employees across the group, with long‑term career progression available

We support continuous development in an inclusive, respectful, and equitable workplace