Administrator, Office Administrator​/ Coordinator, Customer Service​/HelpDesk

• Suffolk County Council
• Address:Landmark House, Ipswich IP1 5PB
  - On-Site
• Salary:£28,598 per annum (pro rata for part time)
• Hours:37 per week, flexible working options available
• Contract:Permanent

At Suffolk County Council, collaboration is at the heart of what we do. As a Business Support Coordinator in the Children's and Young People Services (CYP)in the Integrated Front Door (IFD), you will work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.

Reimagine the possibilities.

You will

• manage and accurately record sensitive safeguarding information
• gather and collate intelligence from partner agencies (Police, Health, Education)
• maintain high-quality, compliant data systems
• respond to enquiries promptly and ensure urgent concerns are escalated
• support clear communication across a busy multidisciplinary team
• help coordinate information sharing between agencies
• arrange and support multi-agency meetings
• track actions and follow up on key tasks
• ensure processes align with safeguarding and data protection standards
• monitor deadlines and prioritise tasks effectively
• assist with real-time updates during high-priority cases.

• to be highly organised and efficient with strong administrative skills
• to work calmly and effectively under pressure
• to be a great communicator with excellent attention to detail
• to be confident in handling sensitive and confidential information
• experience of Microsoft office systems
• passionate about supporting services that protect children and young people.

At Suffolk County Council,
we aspire for every child to live their best life
.

The Integrated Front Door is a fast-paced, multi-agency environment bringing together professionals from across the partnership, including social care, police, health and education, to ensure concerns are responded to quickly, consistently and effectively.

• supports early decision-making and earlier help
• works within a shared safeguarding framework and statutory duties
• promotes joined-up, high-quality responses for children and families
• plays a key role in Suffolk’s Families First approach.

This is an office-based role, five days per week. We believe that being together matters. Visible leadership supports better decision-making, stronger oversight, professional development and a culture where practitioners feel supported to do their best work.

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

Please contact Rosie Hubert
(she/her), for a casual conversation. You can reach them by emailing:

11.30 pm, 15 September 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite