Customer Service Coordinator - Commodities Bookings

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Customer Service Coordinator – Commodities Bookings

Full time, permanent

We have an exciting opportunity to join the Export Customer Service Team. In this role, you will play a key part in the Customer Service life cycle and therefore you will need ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s. Excellent communication skills are required, to support both internal and external Customers, answering enquiries quickly and professionally and supporting colleagues and their supervisor, as and when required.

How you will help us and what you can expect

• Manage own workload, communicating effectively when support is needed
• Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
• Being the escalation point, for team Coordinators and Customers alike
• To understand and work collaboratively with all internal departments as and when required
• Ensure full recovery of all applicable costs, relative to your role
• Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
• Deputise for the Supervisor when absent, ensuring that the team are looked after, workloads distributed evenly whilst achieving the teams KPI’s
• Responsible for running KPI reports and discussing the findings through with the team as and when required
• Supporting the team with training and coaching for new and existing members

Skills and experience you’ll bring to us

• Customer Service focused, passionate about providing a top service to MSC clients
• Ability to operate effectively in a fast-paced environment with constantly changing priorities
• Attention to detail – high level of accuracy to minimise errors
• Excellent communication skills, written and verbal
• Competent with IT systems particularly the Microsoft Packages
• Solution driven - able to take ownership of situations with a positive, can-do attitude
• Effective time management skills, being able to meet deadlines
• Team player - build relationships with other internal and external teams and functions
• Strong organisational skills with the ability to multi-task multiple demands whilst displaying resilience

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance – 4x salary
• 22 days + a day to take on Christmas Eve or New Year’s Eve
• Free parking (within walking distance from the office)
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment

This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.

Whether you're an experienced professional or just starting your career, we have job opportunities for everyone.

MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

To discover more about MSC values click here
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