Automotive Service Advisor

Salary: DOE + uncapped bonus (realistic £40,000+ OTE)

Hours:

Mon–Fri 8:00–17:30 + 1 in 2 Saturday mornings

A well‑established main dealer in Ipswich is looking for a Service Advisor to join their busy service department. You’ll be the key link between customers and the workshop, ensuring a smooth, professional experience from start to finish.

• Manage the full customer journey from booking to handover
• Communicate clearly with technicians and monitor job progress
• Keep workshop loading and workflow running efficiently
• Handle customer enquiries and resolve issues professionally
• Identify upsell opportunities to support department performance
• Maintain accurate records, warranty processes and compliance

• Strong communication and customer‑facing skills
• Organised, proactive and able to manage daily workload
• Positive attitude and willingness to support the wider team
• Full UK manual driving licence

• Uncapped bonus with achievable £40,000+ OTE
• Supportive, established team environment
• Genuine career progression opportunities
• 25 days holiday + bank holidays, rising to 28 days after 3 years
• High‑quality manufacturer training and development pathways
• Discounts on vehicles, servicing, parts and accessories
• Strong company pension scheme
• Life assurance and enhanced family‑friendly policies
• Long‑service recognition and additional benefits package

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