Locum Dental Receptionist

Job Summary

LOCUM DENTAL RECEPTIONIST REQUIRED IN IPSWICH – POTENTIAL TO TURN PERM.

Employment Type:

Full‑time – temporary contract to cover holidays or long‑term sick with potential to become permanent. Monday through Friday, 8 hours per day (flexible). Offering £12.21 to £14 per hour. Dental reception experience: 1 year preferred. All candidates MUST have dental reception experience to apply. This role requires someone who can start immediately and quickly adapt to a fast‑paced environment.

You will report to the Practice Manager.

• Greet patients
• Register new patients according to established practice protocols
• Assist patients to complete all necessary forms and documentation
• Verify and update patient information
• Inform patients of dental practice procedures and policy
• Move patients through appointments as scheduled
• Enter all relevant patient information into the data system
• Maintain and manage patient records in compliance with privacy and security regulations
• Answer and manage incoming calls
• Respond and comply to requests for information
• Schedule patient appointments
• Confirm upcoming appointments and recalls according to practice protocol
• Check daily appointment schedule
• Arrange patient charts for next day appointments
• Fill in cancellations and no‑shows
• Organise referrals to other specialists
• Dispatch lab work appropriately
• Collect and receipt payments from patients at time of treatment
• Inform patients of financial treatment plan options
• Arrange payment schedule with patients
• Prepare and mail billing statements
• Prepare claim forms for dental insurance
• Arrange supporting documents for insurance claims
• Sort and distribute incoming and outgoing post
• Monitor and maintain inventory of dental office supplies
• Update patient education materials
• Maintain a professional reception area
• Safeguard patient privacy and confidentiality

• General education degree or high school diploma
• Knowledge of dental terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of dental insurance
• Experience using Software of Excellence

• Healthcare reception skills, ideally in dentistry
• Computer/IT skills
• Communication skills
• Information collection and management
• Planning and organising
• Accuracy
• Customer service skills
• Team work
• Initiative
• Adaptability
• Confidentiality

We are a multi‑award‑winning family of modern and innovative dental practices located across the UK. Committed to delivering exceptional dentistry, we pride ourselves on our dedication to providing inspirational care in a supportive and nurturing environment. Our highly trained team works collaboratively to ensure the best possible outcomes for our patients, making us a cornerstone of dental excellence in our communities.

10 surgeries, mixed practice.

• Competitive salary with rapid growth potential
• Bonuses tied to clear KPIs for achieving targets
• Opportunity to work alongside a friendly and professional world‑class team
• Annual training provided to all staff
• Ongoing support for personal and professional development
• Career advancement opportunities within our expanding organisation
• Substantial discounts on dental treatments for yourself

• Excellent team support from highly skilled professionals
• In‑house training and growth opportunities
• All core CPD covered with dentistry CPD
• Career progression pathways and opportunities for role diversification
• Access to Smile Perks, including
• Education & Training:
  Free CPD and free training for our staff (examples inc Hands‑on courses, Implant training, Communication and Leadership training)
• Financial Discounts:
  Discounts on dental treatments for you
• Social & Team:
  Regular socials and team‑building activities in a fun and energetic environment
• Equipment:
  State‑of‑the‑art tools and technologies including ITero scanners, CBCT scanners, DSLR cameras, and more
• Services Provided: A comprehensive range of dental services including cosmetic dentistry, Invisalign, dental implants, tooth whitening, hygiene services, smile makeovers, facial aesthetics, orthodontics, veneers, composite bonding, and specialist services