Junior Mechanical or Electrical Engineer ​/ Graduate Engineer

Junior Mechanical or Electrical Engineer / Graduate Engineer

A great opportunity for a Junior Mechanical or Electrical Engineer, Graduate Engineer or HND / HNC qualified candidate in Mechanical Engineering, Electrical Engineering or a related discipline to start a career helping customers find practical engineering solutions within the water and pump industry.

If you’ve also worked in the following roles, we’d also like to hear from you:
Junior Engineer, Junior Mechanical Engineer, Junior Electrical Engineer, Mechanical or Electrical Engineer, Mechanical Graduate Engineer, Electrical Graduate Engineer, Product Support Engineer

SALARY: £26,500 to £30,000 per annum (Depending on Experience) + Benefits

LOCATION: Ipswich, Suffolk, East Anglia

JOB TYPE: Full-Time, Permanent

This is an excellent entry-level opportunity for someone who enjoys practical problem-solving, customer support and learning how engineering products are selected for real-world applications.

Customers will contact the organisation with a requirement, enquiry or problem, and you will help identify suitable pumps, controls, drives, fittings and accessories. You will also support colleagues with product information, quotations, enquiry tracking and day-to-day customer communication.

Full product and application training will be provided. You will gain exposure to a broad product portfolio across water pumps, control panels, variable speed drives, plastic fittings and associated accessories, while developing your engineering knowledge, communication skills and commercial awareness.

This role would suit a recent graduate, HND or HNC qualified candidate, or someone with a related technical background who enjoys working with people, interpreting technical information and turning customer requirements into practical solutions.

• Customer Enquiries: Respond to customer enquiries by phone and email, providing prompt, clear and professional support
• Product Selection: Interpret customer requirements and help identify suitable pump systems and associated equipment
• Practical Solutions: Recommend appropriate products based on the customer’s application, specification or problem
• Quotations: Prepare and issue accurate, competitive quotations based on customer requirements
• Colleague Support: Support the internal team with product information, application guidance and commercial insight
• Product Knowledge: Build knowledge across pumps, control panels, variable speed drives, plastic fittings and accessories
• Customer Communication: Answer incoming telephone calls and help resolve or direct queries effectively
• Troubleshooting Support: Provide basic guidance and practical support where required
• Administration: Assist with order processing, enquiry tracking and general office administration
• Record Keeping: Maintain accurate records of enquiries, quotations and customer communications
• Team
  
  Collaboration:
  
  Work closely with colleagues across sales, operations and technical teams to support smooth day-to-day activities

• HND, HNC or Degree in Mechanical Engineering, Electrical Engineering or a related technical discipline
• Interest in practical engineering applications, product selection and customer support
• Excellent communication and interpersonal skills
• Good problem-solving ability and attention to detail
• Ability to manage multiple enquiries and prioritise workload effectively
• Proficient in Microsoft Office, including Excel, Word and Outlook
• Customer-focused mindset and willingness to help
• Ability to interpret technical information and translate it into practical solutions
• Strong organisational and administrative skills
• Flexible, proactive team player
• Motivation to learn and grow within a customer-focused engineering environment

• Knowledge or interest in pumps, motors, fluid handling or water systems
• Interest in mechanical and electrical aspects of water systems
• Commercial awareness and ability to understand customer needs
• Experience, including placement or internship experience, in a technical or customer-facing role

• Structured training and development pathway
• Opportunity to build a long-term career within a global engineering business
• Supportive team environment with exposure to a wide range of technologies and applications
• Exposure to real-world customer applications and engineering solutions
• Potential progression into Technical Sales Engineer, Applications Engineer or External Sales / Account Management